System Service Representative Central New Jersey

IBM

Quick summary

Work type
On-site
Location
Paramus, NJ
Posted
8 days ago

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Salary context

How this pay compares to similar roles

Similar $146k
$105k most similar roles pay here $185k

This listing doesn't post a salary. Most similar roles pay $115,590–$177,250.

Based on 240 similar postings.

Employer

About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 951 open roles on FindRole.

Listed pay typically runs $1,000,000–$1,000,000 across 11 roles with salary data.

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At a glance

TL;DR · System Service Representative Central New Jersey

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As a System Service Representative in Central New Jersey, you will join IBM’s dedicated support team to provide on-site installation and maintenance for high-volume commercial products like Lenovo PCs and Apple devices. Your day-to-day responsibilities include delivering technical support by resolving incidents, collaborating with various support centers, and managing client relationships to ensure satisfaction. You will maintain your technical expertise through continuous training in hardware and software solutions, operating systems, and IT engineering concepts. Familiarity with IBM’s Cognitive Support Platform (Salesforce) and Watson Einstein Analytics is essential for driving automation and improving client operations efficiency. This role requires a solid understanding of networking technologies such as Cisco UCS and Supermicro, alongside strong problem-solving skills to address complex technical issues in high-scale environments.

Skills

Lenovo Apple IBM Cognitive Support Platform Watson Einstein Analytics Salesforce Cisco UCS Supermicro

What you'll do

  • Perform on-site installation and maintenance for high-volume commercial products.
  • Provide technical support and resolve incidents for clients effectively.
  • Manage critical client situations to ensure high satisfaction with service delivery.
  • Maintain proficiency in hardware and software solutions through continuous training.
  • Utilize IBM technical tools like Cognitive Support Platform and Watson Analytics.

What we're looking for

  • Experience in on-site installation and maintenance of high-volume commercial products.
  • Proficiency in providing technical support and problem resolution for clients.
  • Knowledge of hardware and software solutions including Lenovo and Apple products.
  • Familiarity with IBM technical tools like Cognitive Support Platform and Watson Analytics.
  • Understanding of IT engineering concepts and operational recovery processes.
  • Ability to manage client relationships and advocate for technical support strategies.

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