System Services Representative - Chicago, IL

IBM

Quick summary

Work type
On-site
Location
Chicago, IL
Posted
10 days ago

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Salary context

How this pay compares to similar roles

Similar $171k
$108k most similar roles pay here $232k

This listing doesn't post a salary. Most similar roles pay $135,000–$207,350.

Based on 239 similar postings.

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About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 743 open roles on FindRole.

Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.

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At a glance

TL;DR · System Services Representative - Chicago, IL

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As a System Services Representative for MVS Server at the Support as a Service (SaaS) function, you will provide on-site installation, maintenance, and repair of non-IBM server products such as Dell, HP, and Lenovo servers. Your daily responsibilities include delivering technical support, conducting technical delivery assessments, and collaborating with various support centers to resolve client issues efficiently. You will also maintain up-to-date certifications in digital technology and soft skills to ensure high-quality service. The role requires familiarity with IBM tools like Cognitive Support Platform and Watson Einstein Analytics, as well as a basic understanding of operating systems, IT engineering concepts, hybrid cloud environments, and data analytics. This position offers the opportunity to work on complex client issues within a dynamic and scalable environment focused on enhancing operational efficiency through automation and advanced technical support services.

Skills

Dell HP Lenovo IBM Cognitive Support Platform Watson Einstein Analytics Hybrid Cloud IT Service Management Cloud Computing Data Analytics

What you'll do

  • Perform on-site installation and maintenance of non-IBM server products like Dell and HP.
  • Provide technical support for client issues related to server operations and performance.
  • Conduct technical delivery assessments and customized project-based services as required.
  • Ensure high-quality problem resolutions by collaborating with various support centers.
  • Maintain up-to-date technical certifications and soft skills training.

What we're looking for

  • Experience in on-site installation, maintenance, and repair of non-IBM servers like Dell, HP, and Lenovo.
  • Proficient in providing technical support for server operations, performance issues, and software updates.
  • Skilled in using IBM technical tools such as Cognitive Support Platform and Watson Einstein Analytics.
  • Knowledge of hybrid cloud environments and ability to provide infrastructure services and consultancy.
  • Familiar with IT service management principles including problem determination and incident management.
  • Basic understanding of operating systems and server functions and capabilities.

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