System Service Representative

IBM

Quick summary

Work type
On-site
Location
Poughkeepsie, NY
Posted
12 days ago
Nearby
20 roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $151k
$104k most similar roles pay here $193k

This listing doesn't post a salary. Most similar roles pay $117,925–$184,325.

Based on 240 similar postings.

Employer

About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 683 open roles on FindRole.

Listed pay typically runs $1,000,000–$1,000,000 across 9 roles with salary data.

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At a glance

TL;DR · System Service Representative

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As a Systems Services Representative at a leading technology firm, you will join a dedicated team supporting on-site installation, maintenance, and repair of IBM and multi-vendor systems. Your day-to-day responsibilities include performing installations and repairs, providing preventive maintenance, managing client relationships to ensure high satisfaction, and maintaining accurate records using tools like the Cognitive Support Platform. You will need experience with hardware and networking products from vendors such as Lenovo, NetApp, Teradata, and Cisco, along with a solid understanding of technical support strategies and service delivery tools. This role offers exposure to complex IT environments and opportunities to protect revenue by identifying new services for clients.

Skills

IBM Lenovo NetApp Teradata Cisco Cognitive Support Platform Hardware Maintenance Networking Products Maintenance and Repair Preventive Maintenance Service Delivery Tools Basic Configuration Firmware Management IT Service Delivery

What you'll do

  • Perform on-site installation and maintenance of IBM and multi-vendor systems.
  • Provide preventive maintenance and basic configuration for client systems.
  • Develop and maintain strong relationships with clients to ensure satisfaction.
  • Keep accurate records using the Cognitive Support Platform and other tools.
  • Identify new service opportunities to protect revenue base.

What we're looking for

  • Experience in on-site installation, maintenance, and repair of IBM and multi-vendor systems.
  • Strong client-facing skills for service delivery and account management.
  • Knowledge of technical support strategies to articulate to clients effectively.
  • Familiarity with hardware, networking products, and associated firmware from various vendors.
  • Ability to use cognitive support platforms and other relevant tools accurately.
  • Basic configuration and preventive maintenance skills for system assurance.
  • Understanding of industry-leading multi-vendor systems like Lenovo, NetApp, Cisco.

Related searches

More System Service Representative jobs System Service Representative jobs in Poughkeepsie All jobs at IBM

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