Austin Tx. System Services Representative

IBM

Quick summary

Work type: On-site
Location: Austin, TX
Posted: 6 days ago

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How this pay compares to similar roles

Similar $166k

$110k most similar roles pay here $212k

This listing doesn't post a salary. Most similar roles pay $129,575–$202,450.

Based on 240 similar postings.

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About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 743 open roles on FindRole.

Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.

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TL;DR · Austin Tx. System Services Representative

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As a System Services Representative at Commercial & Consumer in Austin, TX, you will join the Support as a Service (SaaS) team to deliver on-site installation, maintenance, and repair of high-volume commercial products such as Lenovo PCs and Apple devices. Your daily tasks include troubleshooting issues, resolving incidents, and collaborating with support centers globally to ensure client satisfaction. You will leverage IBM tools like Cognitive Support Platform and Watson Einstein Analytics to automate processes and enhance service delivery. To excel in this role, you must possess a strong understanding of operating systems, software, and IT engineering concepts, as well as familiarity with hybrid cloud environments and data analytics tools. This position requires continuous learning through Digital Technical Certifications and Soft Skills trainings to maintain technical expertise and provide exceptional client support.

Skills

IBM Tools Cognitive Support Platform Watson Einstein Analytics Hybrid Cloud Data Analytics Lenovo PC Apple Products Operating Systems IT Engineering On-Site Services Technical Delivery Assessment Installation Planning Account Management

What you'll do

Perform on-site installation and maintenance of high-volume commercial products like Lenovo PC and Apple.
Troubleshoot and resolve technical issues to ensure customer satisfaction and timely service delivery.
Utilize IBM tools such as Cognitive Support Platform (Salesforce) for efficient problem resolution.
Collaborate with support centers to achieve seamless service delivery and high-quality resolutions.
Maintain expertise through continuous training in digital certifications and soft skills.

What we're looking for

Perform on-site installation, maintenance, and repair of high-volume commercial products.
Provide technical support by troubleshooting issues and resolving incidents to ensure customer satisfaction.
Utilize IBM tools like Cognitive Support Platform (Salesforce) and Watson Einstein Analytics for automation.
Collaborate with global support centers to achieve high-quality problem resolutions.
Maintain expertise through Digital Technical Certifications and Soft Skills trainings.

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