System Services Representative - Sioux Falls, SD

IBM

Quick summary

Work type
On-site
Location
No City, SD
Posted
88 days ago

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Salary context

How this pay compares to similar roles

Similar $168k
$110k most similar roles pay here $218k

This listing doesn't post a salary. Most similar roles pay $128,837–$207,875.

Based on 240 similar postings.

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About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 743 open roles on FindRole.

Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.

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At a glance

TL;DR · System Services Representative - Sioux Falls, SD

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As a System Services Representative at the Commercial & Consumer Support as a Service (SaaS) function, you will be responsible for on-site installation, maintenance, and repair of high-volume commercial products such as Lenovo PCs and Apple devices. Your daily tasks include troubleshooting issues, resolving incidents, and collaborating with support centers to ensure client satisfaction. You will leverage IBM tools like the Cognitive Support Platform (Salesforce) and Watson Einstein Analytics to drive automation and improve client operations. The role requires a strong understanding of operating systems, software, and IT engineering concepts, as well as familiarity with hybrid cloud environments and data analytics tools. This position demands technical expertise in hardware and software solutions, along with continuous professional development through Digital Technical Certifications and Soft Skills training.

Skills

Cognitive Support Platform Watson Einstein Analytics IBM Tools Lenovo PC Apple Products Hybrid Cloud IT Engineering Operating Systems Data Analytics

What you'll do

  • Perform on-site installation and maintenance of high-volume commercial products.
  • Troubleshoot and resolve technical issues for customer satisfaction.
  • Utilize IBM tools like Cognitive Support Platform and Watson Analytics.
  • Stay updated with Digital Technical Certifications and Soft Skills trainings.
  • Provide support for Hybrid Cloud client environments and IT consulting.

What we're looking for

  • Perform on-site installation, maintenance, and repair of high-volume commercial products.
  • Provide technical support by troubleshooting issues and resolving incidents effectively.
  • Utilize IBM tools like Cognitive Support Platform and Watson Einstein Analytics.
  • Maintain expertise through Digital Technical Certifications and Soft Skills training.
  • Collaborate with support centers to ensure seamless service delivery.

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