System Services Representative Detroit Michigan

IBM

Quick summary

Work type
On-site
Location
Detroit, MI
Posted
18 days ago

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How this pay compares to similar roles

Similar $164k
$122k most similar roles pay here $211k

This listing doesn't post a salary. Most similar roles pay $131,000–$197,438.

Based on 240 similar postings.

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About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 743 open roles on FindRole.

Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.

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TL;DR · System Services Representative Detroit Michigan

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As a System Services Representative for IBM Power in Detroit, you will join the IBM Power Systems team at a senior level, focusing on on-site installation, maintenance, and repair of IBM Power system equipment. Your daily tasks will involve conducting Technical Delivery Assessments, planning installations, managing client accounts, resolving incidents, and collaborating with various support teams to ensure high-quality service delivery. You will also manage critical situations until resolution is achieved while continuously updating your Digital Technical Certifications and Soft Skills trainings. The role requires experience with IBM tools such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics for automation and improved client operations. Additionally, familiarity with Hybrid Cloud environments and IT engineering principles related to IBM Power system equipment is essential.

Skills

IBM Power Cognitive Support Platform Watson Einstein Analytics Hybrid Cloud IT Engineering Linux AIX IBM Tools CI/CD

What you'll do

  • Install and maintain IBM Power system equipment on-site.
  • Resolve technical issues and advise clients on potential solutions.
  • Conduct Technical Delivery Assessments for installation planning.
  • Manage client relationships to ensure high satisfaction levels.
  • Update Digital Technical Certifications and Soft Skills regularly.

What we're looking for

  • Experience in on-site installation, maintenance, and repair of IBM Power system equipment.
  • Proficiency in Technical Delivery Assessment, including installation planning and account management.
  • Knowledge of operating systems and software associated with IBM Power system equipment.
  • Certification in Digital Technical Solutions for HW and SW proficiency.
  • Familiarity with IBM tools like Cognitive Support Platform and Watson Einstein Analytics.
  • Understanding of IT engineering principles related to IBM Power system equipment.
  • Experience with Hybrid Cloud environments, including maintenance and consultancy.

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