System Services Representative Detroit Michigan

IBM

Quick summary

Work type
On-site
Location
Detroit, MI
Posted
6 days ago

Market check

Salary context

How this pay compares to similar roles

Similar $164k
$122k most similar roles pay here $211k

This listing doesn't post a salary. Most similar roles pay $131,000–$197,438.

Based on 240 similar postings.

Employer

About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 743 open roles on FindRole.

Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.

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At a glance

TL;DR · System Services Representative Detroit Michigan

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The System Services Representative role in Detroit, Michigan is a senior-level position responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems including Lenovo, NetApp, Cisco, and others. This role involves providing technical support to clients through preventive maintenance, basic configuration, and problem determination, ensuring high client satisfaction. The representative will use the Cognitive Support Platform and Watson Einstein Analytics to manage customer records and improve operational efficiency. Key responsibilities include coordinating hardware and software support, generating new leads for incremental revenue growth, and maintaining strong interpersonal relationships with clients. Candidates should have experience in on-site technical support, hybrid cloud environments, IT engineering principles, and automation tools.

Skills

IBM Multi-Vendor Systems Lenovo NetApp Teradata Cisco Hybrid Cloud Cognitive Support Platform Watson Einstein Analytics IT Engineering Power system equipment Automation Tools Salesforce

What you'll do

  • Perform on-site installation, maintenance, and repair of IBM and multi-vendor systems.
  • Conduct preventive maintenance and basic configuration for clients' IT infrastructure.
  • Troubleshoot and resolve technical issues related to hardware, networking products, and firmware.
  • Maintain accurate customer records using Cognitive Support Platform and other tools.
  • Generate new leads through the TSS Leads program to enhance client experience and revenue growth.
  • Provide high-level client satisfaction by ensuring effective service delivery and operational support.

What we're looking for

  • Experienced in on-site installation, maintenance, and repair for IBM and multi-vendor systems.
  • Strong problem-solving skills with effective communication abilities.
  • Familiarity with Hybrid Cloud environments and IT engineering principles.
  • Knowledge of automation tools like Cognitive Support Platform and Watson Einstein Analytics.
  • Reliable vehicle and ability to coordinate hardware/software support seamlessly.

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