Service Support Rep - Dallas Texas

IBM

Quick summary

Work type
On-site
Location
Dallas, TX
Posted
16 days ago

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Salary context

How this pay compares to similar roles

Similar $145k
$102k most similar roles pay here $183k

This listing doesn't post a salary. Most similar roles pay $117,500–$172,950.

Based on 240 similar postings.

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About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 743 open roles on FindRole.

Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.

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At a glance

TL;DR · Service Support Rep - Dallas Texas

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As a System Services Representative for zSystem at IBM, you will join a dedicated team supporting Mainframe series equipment installation, maintenance, and repair on-site. Your day-to-day responsibilities include identifying problem sources, resolving incidents, collaborating with cross-functional teams, and managing client relationships to ensure high satisfaction levels. You will leverage your expertise in mainframe hardware and software, hybrid cloud environments, and IT engineering principles while using IBM tools like Cognitive Support Platform and Watson Einstein Analytics for automation and efficiency gains. This role requires a valid driver's license and reliable vehicle access, along with continuous updating of Digital Technical Certifications to maintain proficiency in both hardware and software solutions.

Skills

Mainframe IBM_Cognitive_Support_Platform Watson_Einstein_Analytics Hybrid_Cloud IT_Engineering_Principles CI/CD Linux zOS DB2 Tivoli Red_Hat_Enterprise_Linux RACF Ansible Python REST_APIs JSON XML SCSI

What you'll do

  • Install and maintain Mainframe series equipment on-site.
  • Identify and resolve technical issues for clients promptly.
  • Conduct Technical Delivery Assessments and installation planning.
  • Manage client relationships to ensure high satisfaction levels.
  • Update Digital Technical Certifications and Soft Skills trainings regularly.

What we're looking for

  • Extensive experience with Mainframe series equipment installation, maintenance, and repair.
  • Proficient in identifying problem sources and resolving incidents for client satisfaction.
  • Experience working with IBM tools like Cognitive Support Platform and Watson Einstein Analytics.
  • Knowledge of mainframe software and operating systems, including hybrid cloud environments.
  • Valid driver's license and reliable vehicle for on-site service delivery.
  • Commitment to updating Digital Technical Certifications and Soft Skills trainings regularly.

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