Service Support Representative - NW- Texas

IBM

Quick summary

Work type: On-site
Location: TX
Posted: 74 days ago

Market check

Salary context

How this pay compares to similar roles

Similar $145k

$100k most similar roles pay here $184k

This listing doesn't post a salary. Most similar roles pay $113,700–$175,774.

Based on 240 similar postings.

Employer

About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 743 open roles on FindRole.

Listed pay typically runs $1,000,000–$1,000,000 across 8 roles with salary data.

Most-posted roles

View all roles at IBM

At a glance

TL;DR · Service Support Representative - NW- Texas

Apply Now Log in to save

As a Service Support Representative at IBM in NW Texas, you will join a dynamic team responsible for on-site installation, maintenance, and repair of high-volume commercial products from vendors like Lenovo and Apple. Your daily tasks will include performing technical assessments, installations, system-level problem determination, and client account management to ensure customer satisfaction. You will leverage IBM’s Cognitive Support Platform (Salesforce) and Watson Einstein Analytics to drive automation and improve service delivery efficiency. This role requires expertise in hardware and software solutions, including installation, customization, operation, recovery, tuning, and IT engineering for complex systems. Additionally, you must maintain proficiency through Digital Technical Certifications and Soft Skills training to excel in client interactions and problem resolution within Hybrid Cloud environments.

Skills

IBM Lenovo Apple NetApp Teradata Cisco Salesforce Watson Einstein Analytics Hybrid Cloud Cognitive Support Platform IT Service Delivery Digital Technical Certifications Customer Service Problem Solving Mechanical Aptitude Soft Skills Technical Support Strategy

What you'll do

Perform on-site installation, maintenance, and repair of high-volume commercial products.
Identify and resolve technical issues related to installation, configuration, and performance.
Use IBM tools like Cognitive Support Platform and Watson Einstein Analytics for automation.
Provide onsite Infrastructure Services and consultancy for Hybrid Cloud environments.
Maintain accurate customer records and interact with clients using strong interpersonal skills.

What we're looking for

Experience in on-site installation, maintenance, and repair of high-volume commercial products like Lenovo PC and Apple.
Proficiency with IBM tools such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics for automation.
Knowledge of hardware and software solutions including installation, customization, operation, recovery, tuning, and IT engineering.
Understanding of Hybrid Cloud environments and ability to provide onsite Infrastructure Services and consultancy.
Strong problem-solving skills and ability to resolve incidents related to installation, configuration, operations, or performance issues.
Familiarity with IBM's technical support strategy to protect revenue base and identify new services opportunities.
Excellent verbal and written communication skills for client interaction and high-level customer satisfaction.

Save