Supportability Program Manager

Microsoft

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Redmond, WAIrving, TXFargo, NDCharlotte, NC
Salary
$106,400–$203,600 / yr
Posted
1 day ago
Freshness
Confirmed live today
Closes
Apr 26, 2027

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $176k
This role $155k
$93k $231k
below market most similar roles pay here above market

This role pays less than 69% of similar roles. Most pay $150,150–$201,400 — the blue band above. At the midpoint, this role pays about $155k versus about $176k for comparable roles.

Based on 240 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 692 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 649 roles with salary data.

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View all roles at Microsoft

At a glance

TL;DR · Supportability Program Manager

The Supportability Program Manager joins the AI Solution Strategy and Technical Enablement team to translate business challenges into well-defined AI use cases, solution concepts, and actionable requirements. This role involves building prototypes, workflows, agents, and automation to validate AI capabilities while assessing technical feasibility, risks, and trade-offs. You will provide technical guidance on development, security, and Responsible AI practices while defining reusable patterns and guardrails. Key responsibilities include driving AI-focused programs, managing timelines across multiple initiatives, and creating executive dashboards. You must utilize skills in APIs, scripts, low-code tools, orchestration, data grounding, and telemetry. The role solves the problem of aligning complex AI initiatives with operational needs by bridging the gap between technical engineering teams and business stakeholders within a supportability context.

What you'll do

  • Translate business challenges into well-defined AI use cases, solution concepts, and actionable requirements.
  • Build and validate AI capabilities through prototypes, workflows, agents, and automation.
  • Assess technical feasibility, dependencies, risks, and trade-offs to inform portfolio decisions.
  • Provide technical guidance on development, evaluation, security, and Responsible AI practices.
  • Define reusable patterns, guidance, and guardrails for AI experimentation across approved platforms.
  • Drive planning and execution of AI programs aligned with business transformation priorities.
  • Manage timelines, dependencies, and risks across multiple complex AI initiatives.
  • Create executive visibility through dashboards, reporting mechanisms, and portfolio health reviews.

What we're looking for

  • Master's Degree in a related field and 4+ years of related work experience.
  • Bachelor's Degree in a related field and 5+ years of related work experience.
  • 8+ years of related work experience in fields such as technical services, product management, or data analysis.
  • Hands-on experience building software solutions, automation, workflows, APIs, scripts, or low-code tools.
  • Experience building AI agents, copilots, or LLM-based solutions.
  • Understanding of the software development lifecycle and familiarity with solution design or architecture concepts.
  • Experience defining telemetry, analytics, or performance measurement frameworks.
  • Verification of United States citizenship via a valid passport.

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