below marketmost similar roles pay hereabove market
This role pays less than
93%
of similar roles. Most pay
$162,386–$244,912
— the blue band above.
At the midpoint, this role pays about
$120k
versus about
$204k
for comparable roles.
Based on 240 similar postings.
Employer
About Oracle
Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.
Oracle currently has
972 open roles
on FindRole.
Listed pay typically runs
$102,300–$234,600
across 789 roles with salary data.
The Manager, Support Engineering leads an Incident Response Center team responsible for coordinating responses to customer technology outages and service disruptions. This role involves overseeing shift operations, balancing staffing across incoming calls and active incidents, and serving as the primary escalation point for complex issues. The manager coaches Incident Managers, Situation Managers, and Technical Leads on incident execution, communication, and documentation quality while ensuring clear handoffs between shifts. Key responsibilities include monitoring response times, identifying recurring problems, and partnering with technical leaders to improve incident response processes and tools. Required competencies include cross-functional team leadership, incident management and response, issue escalation management, major incident management, performance management, support management, support process management, and workforce planning to ensure timely service restoration and operational effectiveness.
Incident Management
Change Management
Monitoring
Logging
Alerting
Root Cause Analysis
Automation
Python
Production Support
Service Management
Risk Management
Compliance
Audit
Process Improvement
ITSM
Incident Management
Problem Management
Change Management
Microsoft Teams
Disaster Recovery
Technical Troubleshooting
Event Management
Monitoring
IT Service Management
Knowledge Management
Risk Management
ITSM
Incident Management
Event Management
Network Operations
Infrastructure Operations
Monitoring
Cloud Platforms
Production Support
Automation
Data Center Operations
Service Management
Incident Response