below marketmost similar roles pay hereabove market
This listing doesn't post a salary. Most similar roles pay
$142,400–$197,500.
Based on 240 similar postings.
Employer
About Motorola Solutions
Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.
Motorola Solutions currently has
163 open roles
on FindRole.
Listed pay typically runs
$100,000–$130,000
across 122 roles with salary data.
The Support Change Manager joins the NYC 9-1-1 NGCS and Call Handling Service team to oversee the end-to-end lifecycle of software updates, patch deployments, system modifications, and new features. This role involves leading the Change Advisory Board, evaluating technical risk, and managing the Request for Change process to minimize operational downtime. You will conduct impact assessments, update Knowledge Base articles, and coordinate training for tier-1 to tier-3 support teams. The position requires proficiency with ITSM tools like ServiceNow, Jira Service Management, and Freshservice, alongside knowledge of ITIL v3/v4 frameworks, CI/CD pipelines, and Agile/DevOps environments. You will solve technical challenges by balancing deployment speed with operational safety, ensuring smooth user adoption and reliable software delivery within a critical public safety communications context.
Incident Management
Change Management
Monitoring
Logging
Alerting
Root Cause Analysis
Automation
Python
Production Support
Service Management
Risk Management
Compliance
Audit
Process Improvement
ITSM
ITIL
Change Management
Configuration Management
IT Governance
Disaster Recovery
IT Quality Assurance
IT Audit and Control
Service Level Agreements
Computer Operations