Support Assistant

General Dynamics

Confirmed live today High trust

Remote

Quick summary

Work type: Remote
Location: Washington, DC
Posted: 68 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $128k

$94k $160k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $102,250–$153,775.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1364 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1161 roles with salary data.

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At a glance

TL;DR · Support Assistant

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JOB TITLE: Support Assistant The Support Assistant provides help desk support to end users of government information systems, specifically focusing on Tableau and Salesforce. Working within the GDIT business unit, the individual identifies, triages, and resolves technical issues or escalates them to development and operations teams. Daily responsibilities include performing user management tasks like resolving access issues, processing name changes, and updating email information. The role involves logging support requests into a ticketing system, troubleshooting across designated platforms, and assisting users with database access via email and the Service Console. Key requirements include a BA/BS degree in computer science or a related field, two years of technical customer support experience, and proficiency with Microsoft Office, Standard Operating Procedures, and Tableau. The position requires maintaining sensitive information while providing mission critical support.

Skills

Tableau Salesforce Microsoft Office Service Console Ticketing System Troubleshooting User Management SOP Help Desk Support

What you'll do

Provide Tier 1 help desk support for government information systems including Tableau and Salesforce.
Identify, triage, and resolve technical issues or escalate them to development and operations teams.
Perform user management tasks such as resolving access issues and updating email information.
Log all support requests and help desk inquiries into the ticketing system.
Assist users with acquiring system and database access via email and the Service Console.
Implement projects and develop work plans to ensure timely completion as directed by the IT manager.

What we're looking for

Must have a BA/BS degree in computer science or a related field.
Must have 2+ years of customer support experience in a technical environment.
Must possess an existing T4 Public Trust or the ability to obtain one.
Must have exceptional customer service and strong interpersonal communication skills.
Must have strong analytical and problem-solving skills.
Must be proficient in Microsoft Office and familiar with Tableau functions.
Must be able to work independently, multi-task, and remain detail-oriented.
Must be able to protect sensitive information and follow standard operating procedures.