Information Technology Support Specialist

General Dynamics

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Work type: On-site
Location: Annapolis Junction, MD
Posted: 67 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Similar $144k

$106k $182k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $113,610–$174,500.

Based on 240 similar postings.

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About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · Information Technology Support Specialist

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The Information Technology Support Specialist - TS/SCI w/Poly joins the Technical Support Services team to provide essential enterprise IT support. This role involves responding to user inquiries via phone, email, chat, and ticketing systems while diagnosing and resolving technical issues related to hardware, software, and network connectivity. Key responsibilities include installing and configuring software, performing password resets, troubleshooting peripherals like printers and scanners, and maintaining IT asset inventories. The specialist must document procedures, contribute to knowledge base articles, and mentor less experienced staff. Required skills include using remote access tools to repair computer hardware and software, maintaining technical knowledge, and providing clear communication to non-technical users. This position supports complex government, defense, and intelligence projects, requiring a Top Secret SCI with Polygraph clearance and a CompTIA Security+ certification.

Skills

Help Desk Software Remote Support Network Connectivity Ticketing Systems Peripheral Troubleshooting CompTIA Security+ Remote Access Tools Technical Support

What you'll do

Respond to user inquiries via phone, email, chat, or ticketing systems.
Diagnose and resolve technical issues related to hardware, software, and network connectivity.
Install, configure, and update software on user devices using remote access tools.
Assist with password resets, account lockouts, and peripheral troubleshooting for printers and scanners.
Maintain an inventory of IT assets including laptops, monitors, and accessories.
Document solutions for recurring issues and contribute to the internal knowledge base.
Report potential security incidents or breaches to the appropriate team leaders.
Mentor new hires and trainees by providing guidance on technical procedures.

What we're looking for

Must possess a Top Secret SCI with Polygraph clearance.
Must be a US Citizen.
Must have an Associate of Arts or Associate of Science degree.
Must have 5+ years of related experience.
Must be able to obtain a Top Secret SCI with Polygraph clearance.
Must obtain CompTIA Security+ certification within 3 months of start date.
Must be able to install, modify, and repair computer hardware and software using remote access tools.
Security Clearance Level: TS/SCI w/Poly.

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