Staff Technical Program Manager, CX Agent Experience

Coinbase

Confirmed live 2 days ago High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$176,035–$207,100 / yr
Posted
9 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $198k
This role $192k
$140k most similar roles pay here $265k

This role pays less than 57% of similar roles. Most pay $174,950–$222,025 — the shaded band above. At the midpoint, this role pays about $192k versus about $198k for comparable roles.

Based on 240 similar postings.

Employer

About Coinbase

Coinbase Global is a publicly traded cryptocurrency exchange platform where consumers can buy, sell, and store digital currencies including Bitcoin, Ethereum, and hundreds of other cryptocurrencies. Industry: Cryptocurrency Exchange & Financial Technology

Coinbase currently has 58 open roles on FindRole.

Listed pay typically runs $215,177–$253,150 across 50 roles with salary data.

Most-posted roles

View all roles at Coinbase

At a glance

TL;DR · Staff Technical Program Manager, CX Agent Experience

As a Staff Technical Program Manager, CX Agent Experience, you will join the Enterprise Applications & Architecture Business Unit Delivery team to manage program delivery for the Agent Cockpit platform. This critical internal tool allows compliance agents and investigators to review cases, communicate with customers, and access account data. You will own the program management framework, including roadmap tracking, sprint planning, and dependency management while coordinating technical migrations like API deprecations and service integrations. Your role involves leading launch readiness, security reviews, and operational risk management while partnering with Engineering on reliability, observability, and performance programs. You will manage cross-functional alignment across Product, Security, Payments, and Compliance Operations. Required expertise includes experience in regulated environments, managing technical backlogs, writing technical PRDs, using Agile or Lean frameworks, and utilizing generative AI to improve workflow efficiency and quality.

What does a Technical Program Manager earn in Remote?

Median $210285 from 30 postings across 17 companies.

See salary data

What you'll do

  • Manage the program management framework for Agent Cockpit including roadmap tracking, sprint planning, and dependency management.
  • Coordinate technical dependencies and platform migrations by translating upstream system changes into actionable engineering plans.
  • Lead launch readiness and operational risk management, including security reviews and production approvals.
  • Partner with Engineering to drive reliability, observability, and performance programs like load testing and capacity planning.
  • Manage cross-functional alignment across Product, Security, Payments, and Compliance teams to coordinate intake and prioritization.
  • Support agent enablement by maintaining access patterns, role-based access guidance, and operational runbooks.

What we're looking for

  • At least 8 years of technical program management experience in platform or internal-tools environments.
  • Experience managing complex, multi-stakeholder programs and coordinating engineering dependency management for API/interface migrations.
  • Proven ability to manage security reviews, launch-readiness processes, and operational risk workflows in production environments.
  • Experience working in regulated or compliance-heavy environments with internal users like investigators and agents.
  • Proficiency in applying Agile or Lean delivery frameworks to manage technical backlogs and write technical PRDs.
  • Ability to use generative AI responsibly to improve workflow efficiency, cost, and quality.

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