Staff Manager, AML Operations

What you'll do

• Provide frontline training and judgment coaching to help analysts navigate complex cases beyond standard procedures.
• Manage the AML KPI scorecard to drive measurable improvements in decision quality, average handle time, and resolution rates.
• Collaborate with the Quality team to streamline the "four eye" review process for faster, lower-friction checks.
• Provide workforce management with data on proficiency curves and volume patterns to ensure accurate staffing and capacity planning.
• Represent Risk Operations as the primary operational voice in cross-functional meetings with Compliance, Legal, and Product teams.
• Maintain all operational documentation and evidence to ensure constant readiness for audits and regulatory exams.
• Identify and remove friction in the AML operating model using data and feedback to improve speed and accuracy.

What we're looking for

• Bachelor's degree in business, finance, risk management, or a related field.
• CAMS or other AML certification preferred, or willingness to obtain within the first year.
• 5+ years of operations or people leadership experience.
• Direct exposure to AML, fraud, or financial crimes (preferred).
• Experience working with product, engineering, or compliance teams in a technology or financial services company.
• Strong proficiency in Microsoft Office and comfort with workforce management, QA, and analytics tooling.
• Proven ability to manage multiple priorities and deliver results in a fast-paced, high-volume environment.