Senior Specialist, CRM Engineering

What you'll do

• Develop and integrate AI-enabled features and LLM-based solutions within the Veeva CRM and Vault CRM ecosystems.
• Implement AI/ML workflows and data integrations for next-best-action models, call planning, and sentiment analysis.
• Prototype and evaluate Generative AI capabilities such as auto-generated call summaries and intelligent alerts.
• Build and maintain AI-powered dashboards featuring predictive KPIs and intelligent visual elements for field representatives.
• Participate in agentic AI experiments to automate CRM workflows, data enrichment, and intelligent routing via APIs.
• Consume and surface ML model outputs within CRM UI layers and downstream reporting tools in coordination with Data Science teams.
• Perform hands-on CRM integrations including data loading, MyInsights/X-Pages, and other system integrations.
• Manage the full SDLC lifecycle for CRM and AI-integrated requirements, including design, testing, deployment, and issue resolution.

What we're looking for

• Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field.
• 5+ years of overall IT experience in software development, administration, or solution delivery.
• 2+ years of hands-on CRM experience including configuration, customization, UIX, workflows, security models, data loading, or integrations.
• 1.5+ years of applied AI/ML exposure including building, integrating, or testing AI/ML models, LLMs, or intelligent automation features.
• Experience with Databricks Lakehouse architecture including Databricks ETL.
• 3+ years of experience with SDLC methodologies including participation in validated or regulated system delivery.
• At least 1 active Technical Certification in CRM, AWS, or industry-standard AI certifications like Anthropic, Databricks, or equivalent.
• Strong experience with Vectorization, Python, Prompt engineering, Langchain, Lang Graph, OpenAI Azure, Anthropic Claude, and GCP models.