Conversions Senior Professional II

What you'll do

• Perform remote and on-site software implementations for account processing products and updates.
• Provide follow-up product support to clients via phone, email, and web-based channels.
• Deliver timely communications to clients regarding project status, support items, and milestones.
• Track, organize, and document product implementation activities, support actions, and client decisions.
• Create and maintain user documentation including hardware requirements, software requirements, and internal procedures.
• Build and apply deep product knowledge across Fiserv account processing platforms.
• Support occasional evening or weekend implementation activities to meet client schedules.

What we're looking for

• You must possess valid and unrestricted U.S. work authorization.
• You must have 4+ years of experience in customer-facing implementation projects, client support, or the IT service industry.
• You must have 4+ years of experience supporting Microsoft Windows workstation and server operating systems in physical or virtual environments.
• You must have experience applying basic data communications concepts, including LAN and WAN connectivity.
• You must have experience documenting implementation activities, support issues, client communications, and resolution steps.
• You must be able to communicate technical requirements and support actions to internal teams and clients in writing and verbally.
• You must have a Bachelor’s degree or higher in Computer Science, Management Information Systems, IT, or a related field (or equivalent experience).
• Experience with bank account processing platforms, creating user documentation, or analyzing implementation issues is preferred.