Senior Manager, Operations Intelligence

What you'll do

• Lead the Data and Insights Pod by managing a team of analysts to support operations automation work.
• Manage the intelligence layer data foundation including monitoring data quality and maintaining reliable pipelines.
• Drive CMM-wide digital workload measurement by implementing shared definitions across the organization.
• Manage efficiency savings reporting by reconciling automation results with Finance and Operations departments.
• Oversee external engineering vendors to ensure data architecture and pipeline delivery meet business requirements.
• Lead all team members including managing their professional development plans.
• Present analytical findings and data-driven insights to executive leadership.

What we're looking for

• Bachelor's degree in a quantitative field such as Business Analytics, Statistics, or Information Systems, or equivalent experience.
• Progressive experience in data analytics, business intelligence, or data strategy.
• At least 1 year of experience in a people leadership role.
• Demonstrated experience building and operating governance structures like steering forums and decision logs.
• Proficiency in at least one business intelligence platform such as Power BI or Tableau, including data modeling.
• Experience producing finance-grade reporting reviewed and approved by a Finance function.
• Experience in healthcare operations, contact center analytics, or similar regulated environments (preferred).
• Advanced degree in a quantitative discipline (preferred).