This role pays more than
58%
of similar roles. Most pay
$150,662–$217,450
— the shaded band above.
At the midpoint, this role pays about
$192k
versus about
$184k
for comparable roles.
Based on 239 similar postings.
Employer
About Intuit
Intuit is a financial software company known for products like TurboTax, QuickBooks, Mint, and Credit Karma, helping consumers and small businesses manage their finances and taxes. Industry: Financial Software & Technology
Intuit currently has
174 open roles
on FindRole.
Listed pay typically runs
$202,500–$274,000
across 152 roles with salary data.
Sr. Manager, Next Level Help, Intuit Enterprise Suite leads the IES Tier 3 Supportability function to resolve complex escalations for mid-market customers facing multi-entity accounting, payroll, and payment issues. This role manages a co-located team of subject matter experts to drive resolution excellence, establish engineering feedback loops, and build service enablement infrastructure for partner-staffed teams. The manager is responsible for overseeing product investigations, translating case patterns into quality intelligence, and managing high-stakes customer escalations while designing career architectures for technical staff. Key responsibilities include defining intake standards, managing capacity models, and partnering with Product, Engineering, and Sales to improve retention. Ideal candidates possess experience in SaaS or fintech environments, specifically involving multi-entity accounting or compliance workflows. The role requires proficiency in translating operational metrics into financial outcomes and managing BPO partnerships to ensure seamless service delivery for complex business needs.