Senior Manager, Digital Product

What you'll do

• Lead discovery and analysis for complex customization requests to clarify business needs, scope, risks, and solutions.
• Manage the end-to-end customization lifecycle from intake and prioritization through configuration, testing, and production release.
• Translate business requirements into functional requirements, acceptance criteria, configuration plans, and implementation documentation.
• Configure and maintain Aetna Health member experience customizations including content, banners, links, and search functionality.
• Author and govern content within Contentful and other content management systems according to established standards.
• Lead testing and production validation activities while troubleshooting content issues and resolving cross-functional defects.
• Manage sprint-board assignments, priorities, and delivery commitments through daily intake and scrum activities.
• Identify and implement process, tooling, and automation improvements to increase quality and scalability.

What we're looking for

• Bachelor's degree or equivalent work experience.
• 7+ years of experience in digital product, configuration management, implementation, or a related discipline.
• 5+ years of experience leading end-to-end feature analysis and digital application customizations.
• 3+ years of experience developing functional requirements, acceptance criteria, process documentation, operational reporting, or governance materials.
• 2+ years of experience authoring and managing content within Contentful or a comparable enterprise content management system.
• Ability to work East Coast hours.
• Experience working in a healthcare organization or supporting health plan digital or member experiences (preferred).
• Experience with SSO, API integrations, or enterprise content management platforms like Adobe Experience Manager (preferred).