Senior Manager, Customer Success Analytics

CrowdStrike

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
CA
Salary
$145,000–$220,000 / yr
Posted
36 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $194k
This role $182k
$135k most similar roles pay here $242k

This role pays less than 57% of similar roles. Most pay $159,669–$227,475 — the shaded band above. At the midpoint, this role pays about $182k versus about $194k for comparable roles.

Based on 240 similar postings.

Employer

About CrowdStrike

CrowdStrike is a leading American cybersecurity technology firm, specializing in cloud-native endpoint protection, threat intelligence, and incident response.

CrowdStrike currently has 28 open roles on FindRole.

Listed pay typically runs $140,000–$215,000 across 28 roles with salary data.

Most-posted roles

View all roles at CrowdStrike

At a glance

TL;DR · Senior Manager, Customer Success Analytics

Sr. Manager, Customer Success Analytics joins the Customer Success Analytics team to spearhead the evolution of the analytics engine within a large-scale B2B SaaS environment. This leadership role involves defining the strategic roadmap for customer lifecycle analytics, architecting advanced health and adoption frameworks to mitigate churn, and providing executive-level storytelling to influence multi-million dollar business decisions. The successful candidate will oversee data architecture and systems integration while mentoring a high-performing team to improve data literacy and self-service capabilities. Key technical requirements include proficiency in SQL, Snowflake, BigQuery, and ETL/ELT pipeline management, alongside experience with Tableau and CRM Analytics. The role focuses on solving complex problems regarding post-sales reporting and aligning key performance indicators across Sales, Marketing, and Product departments while utilizing AI technologies to streamline workflows and enhance decision-making processes.

What you'll do

  • Define and execute the strategic roadmap for global Customer Success analytics to optimize the end-to-end customer lifecycle.
  • Architect advanced Customer Health and adoption models to mitigate churn and identify expansion opportunities.
  • Translate complex technical data into actionable narratives to influence executive-level business decisions and GTM strategy.
  • Oversee data architecture and systems integration to ensure the integrity of global data pipelines for reporting.
  • Lead and mentor a high-performing analytics team while fostering a culture of data literacy and innovation.
  • Drive the adoption of self-service analytics tools and Tableau dashboards for Customer Success and Support teams.
  • Collaborate cross-functionally to standardize KPI definitions across Sales, Marketing, Product, and Support departments.
  • Utilize AI technologies to streamline workflows, improve operational efficiency, and enhance business decision-making.

What we're looking for

  • 10+ years of experience in Business Intelligence or Analytics.
  • Significant tenure in leadership roles within high-growth B2B SaaS organizations.
  • Deep understanding of SaaS metrics including ARR, NRR, GRR, Churn, and Customer Lifetime Value.
  • Proficiency in SQL for querying data, performing ad hoc analysis, and troubleshooting quality issues.
  • Expertise in data architecture principles, including Snowflake, BigQuery, and ETL/ELT pipeline management.
  • Advanced experience with modern BI tools like Tableau and CRM Analytics to deliver enterprise-grade visualizations.
  • Proven ability to use AI technologies to enhance decision-making and streamline business processes.
  • BS/BA degree in a related field required; a Master's degree is preferred.

More like this

Similar roles

Senior Manager, Analytics, Customer Experience

DoorDash, Inc

San Francisco, CA +5 29 days ago $219,700$323,000
SQL A/B Testing Statistical Analysis Data Pipelines LLM Data Science Product Analytics Regression Modeling Hypothesis Testing Experiment Design
8+ yrs exp

Senior Customer Success Manager

MongoDB

Austin, TX 58 days ago $97,000$190,000
MongoDB MongoDB Atlas AWS Microsoft Azure AI Multi-cloud Technical Account Management Professional Services
7+ yrs exp Hybrid

Senior Customer Success Manager

MongoDB

Chicago, IL 58 days ago $97,000$190,000
MongoDB AI Technical Account Management Professional Services Implementation Product Roadmap
7+ yrs exp Hybrid

Senior Customer Success Manager

MongoDB

San Francisco, CA 15 days ago $97,000$190,000
MongoDB AI Technical Account Management Solutions Architecture Professional Services Implementation Product Roadmap
7+ yrs exp Hybrid

Senior Revenue Analytics Analyst

GitLab

Remote (Canada) 60 days ago $115,200$194,400
SQL Python Snowflake dbt Tableau Generative AI Business Intelligence A/B Testing SaaS GitLab Analytics Reporting Data Quality Cohort Analysis
Remote