Senior Director, IT Product Management - Post Sales and Partner Technology

MongoDB

Confirmed live 2 days ago High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Palo Alto, CA
Salary
$168,000–$330,000 / yr
Posted
90 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $224k
This role $249k
$149k most similar roles pay here $349k

This role pays more than 68% of similar roles. Most pay $186,062–$262,462 — the shaded band above. At the midpoint, this role pays about $249k versus about $224k for comparable roles.

Based on 240 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 311 open roles on FindRole.

Listed pay typically runs $126,000–$226,000 across 95 roles with salary data.

Most-posted roles

View all roles at MongoDB

At a glance

TL;DR · Senior Director, IT Product Management - Post Sales and Partner Technology

Sr. Director, IT Product Management – Post Sales and Partner Technology leads a small team to own the end-to-end technology strategy and roadmap for Partner, Customer Success, Professional Services, and Customer Support organizations. The role involves building scalable, AI-native platforms, managing the Partner Center roadmap including cloud integrations and telemetry, and developing tools for customer lifecycle management like onboarding and renewal. Key responsibilities include driving build-vs-buy decisions, overseeing ETL data pipelines, and executing a multi-year AI roadmap featuring LLM orchestration, agentic AI platforms, and conversational AI across chat and voice channels. The candidate must possess expertise in PRM/CRM ecosystems, complex enterprise integrations, and technical product management. This role solves the challenge of transitioning from reactive case management to proactive support while ensuring high availability, security, and compliance across all integrated systems and data models.

What you'll do

  • Own the end-to-end technology roadmap and strategy for Partner, Customer Success, Professional Services, and Support organizations.
  • Manage the Partner Center platform including cloud integrations, attribution, and lifecycle management tools.
  • Develop scalable tooling and automation to improve CSM productivity through health scores and risk alerts.
  • Oversee the Customer Support tech stack, including AI infrastructure, data pipelines, and workforce management systems.
  • Execute a multi-year AI roadmap featuring autonomous agents, case summarization, and predictive routing.
  • Architect conversational AI platforms across chat and voice while ensuring safety and governance standards.
  • Manage a high-volume requirements backlog and lead cross-functional teams through complex technical deliveries.
  • Translate business objectives into technical specifications for engineering teams to build AI-native platforms.

What we're looking for

  • Must have 15+ years of experience in enterprise IT or technical product management.
  • Proven experience with PRM/CRM ecosystems and complex enterprise integrations.
  • Experience building and managing partner platforms across the full partner lifecycle.
  • Hands-on familiarity with agentic AI platforms, LLM orchestration, and MCP-based tool integrations.
  • Track record of leading cross-functional IT delivery across multiple concurrent workstreams under resource constraints.
  • Demonstrated hands-on product management skills including prototyping, writing requirements, and running discovery.
  • Experience driving build-vs-buy decisions with business and finance stakeholders.
  • Strong executive communication skills to present technology recommendations to CIO and CCO-level leadership.

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