Senior Director Application Reliability Engineering & Support

HCSC (Health Care Service Corporation)

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Chicago, ILDowners Grove, IL
Salary
$121,200–$225,200 / yr
Posted
20 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $218k
This role $173k
$104k most similar roles pay here $280k

This role pays less than 75% of similar roles. Most pay $172,787–$262,562 — the shaded band above. At the midpoint, this role pays about $173k versus about $218k for comparable roles.

Based on 238 similar postings.

Employer

About HCSC (Health Care Service Corporation)

HCSC (Health Care Service Corporation) is the largest customer-owned health insurer in the United States, operating Blue Cross and Blue Shield plans in Illinois, Montana, New Mexico, Oklahoma, and Texas. Industry: Health Insurance

HCSC (Health Care Service Corporation) currently has 13 open roles on FindRole.

Listed pay typically runs $102,000–$184,300 across 13 roles with salary data.

Most-posted roles

View all roles at HCSC (Health Care Service Corporation)

At a glance

TL;DR · Senior Director Application Reliability Engineering & Support

Sr Director Application Reliability Engineering & Support leads the operational excellence, governance, and continuous improvement of AMS Incident and Problem Management processes. This leader oversees proactive monitoring, analytics, and performance management to identify and mitigate production issues before they impact business operations. The role involves collaborating with stakeholders and vendors to analyze maintenance metrics, drive root-cause remediation, and manage Severity 1 and Severity 2 incidents. Key responsibilities include ensuring service stability for AMS-supported applications while managing budgets and creating business cases for investments. Required skills include experience in application and server operations, cloud computing (SaaS/IaaS/PaaS), code versioning, and Agile tools. Technical knowledge spans mobile technologies like iOS and Android, web technologies including HTML5 and Java, and traditional systems such as COBOL and SAP. The role focuses on enhancing platform resilience and reducing recurring incidents through data-driven decision-making.

What you'll do

  • Lead the operational excellence, governance, and continuous improvement of AMS Incident and Problem Management processes.
  • Develop and oversee proactive monitoring, analytics, and performance management to identify and mitigate production issues.
  • Analyze maintenance performance metrics and operational trends to drive root-cause remediation and improve system stability.
  • Manage the end-to-end resolution of Severity 1 and Severity 2 incidents and critical vendor escalations.
  • Drive a culture of continuous improvement by leveraging data and industry best practices to reduce recurring incidents.
  • Oversee the annual budget and allocate resources for various projects and operational needs.
  • Translate business needs into compelling cases and conduct cost-benefit analyses to justify investments.

What we're looking for

  • A Bachelor degree and 12 years of IT experience or a related degree and 16 years of technical experience.
  • At least 5 years of management or leadership experience.
  • Experience in application and server operations, configuration, and cloud computing (SaaS/IaaS/PaaS).
  • Knowledge of problem management, root cause analysis (RCA), and ITIL/Service Management.
  • Experience with code versioning, Agile/Scrum tools, and various mobile, OS, and web technologies.
  • Ability to drive cross-functional execution, influence others, and make performance or metrics-driven decisions.
  • Ability to manage budgets, allocate resources, and conduct cost-benefit analyses for business cases.
  • A Bachelor Degree in Computer Science or Information Technology (preferred); consultative problem solving or consulting (preferred).

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