Senior Director Application Reliability Engineering & Support

HCSC (Health Care Service Corporation)

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Quick summary

Work type
On-site
Location
Chicago, ILDowners Grove, IL
Employment
Full-time
Posted
66 days ago
Freshness
Confirmed live today

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How this pay compares to similar roles

Similar $216k
$153k $277k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $172,845–$259,737.

Based on 240 similar postings.

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About HCSC (Health Care Service Corporation)

HCSC (Health Care Service Corporation) is the largest customer-owned health insurer in the United States, operating Blue Cross and Blue Shield plans in Illinois, Montana, New Mexico, Oklahoma, and Texas. Industry: Health Insurance

HCSC (Health Care Service Corporation) currently has 42 open roles on FindRole.

Listed pay typically runs $92,700–$167,500 across 12 roles with salary data.

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At a glance

TL;DR · Senior Director Application Reliability Engineering & Support

The Sr Director Application Reliability Engineering & Support leads operational excellence, governance, and continuous improvement for AMS Incident and Problem Management processes. This leader oversees proactive monitoring, analytics, and performance management to identify and mitigate production issues before they impact business operations. Key responsibilities include reviewing maintenance performance metrics, driving root-cause remediation, and managing the end-to-end resolution of Severity 1 and Severity 2 incidents. The role requires expertise in application and server operations, cloud computing, SaaS, IaaS, and PaaS technologies. Candidates must possess skills in code versioning, Agile/Scrum tools, and ITIL/Service Management. Technical knowledge must span mobile technologies like iOS and Android, as well as web and traditional app technologies including Java, C+, COBOL, Perl, SAP, HTML5, CSS, ASP.Net, PHP, and Ruby.

What you'll do

  • Lead operational excellence, governance, and continuous improvement for AMS Incident and Problem Management processes.
  • Develop and oversee proactive monitoring, analytics, and performance management to mitigate production issues.
  • Analyze maintenance performance metrics and operational trends to identify risks and drive root-cause remediation.
  • Provide strategic oversight for incident controls, escalation procedures, and reliable service delivery.
  • Drive a culture of continuous improvement using operational insights to reduce recurring incidents and strengthen platform resilience.
  • Maintain accountability for the end-to-end resolution of Severity 1 and Severity 2 incidents.
  • Oversee the annual budget and allocate resources for various projects and operational needs.
  • Translate business needs and initiatives into compelling business cases and conduct cost-benefit analyses.

What we're looking for

  • Bachelor degree and 12 years of Information Technology experience or a related discipline degree and 16 years of technical experience.
  • 5 years of management or leadership experience.
  • Experience in application and server operations, application configuration, and cloud computing (SaaS/IaaS/PaaS) technologies.
  • Experience in code versioning, code merge, and iterative/Agile/Scrum development tools.
  • Experience in ITIL/Service Management and knowledge of problem management and/or RCA.
  • Knowledge of system architecture, application portfolio, and various mobile, OS, and web technologies.
  • Ability to drive cross-functional execution, influence others, and perform metrics-driven decision making.
  • Bachelor Degree in Computer Science and/or Information Technology (preferred).

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