below marketmost similar roles pay hereabove market
This listing doesn't post a salary. Most similar roles pay
$147,200–$222,125.
Based on 240 similar postings.
Employer
About JPMorgan Chase
JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.
JPMorgan Chase currently has
1226 open roles
on FindRole.
Listed pay typically runs
$156,750–$215,000
across 5 roles with salary data.
JOB TITLE: Director of Site Reliability Engineering
As the Director of Site Reliability Engineering within the Commercial & Investment Bank Merchant Services business, you will lead the global site-reliability and production-engineering agenda for merchant acquiring and payment acceptance services. You will own the portfolio operating model, governance, and performance agenda, establishing service accountability and reliability standards across multiple global regions. Your daily work involves setting production-engineering strategies, managing material incidents, and overseeing portfolio controls for patching and vulnerabilities. You will build a high-performing organization by sponsoring automation, toil reduction, and AI-assisted workflows. Required skills include software-engineering fundamentals, proficiency in programming languages, APIs, and CI/CD practices. You must demonstrate expertise in SRE practices like error budgets and observability while managing high-volume transaction-processing services in a regulated environment.
Set global production-engineering strategy and define service ownership, regional coverage, and escalation paths.
Establish portfolio-wide reliability standards for service-level objectives, error budgets, and availability.
Lead governance for material incidents and systemic problems to ensure disciplined command and durable remediation.
Oversee portfolio controls for patching, vulnerabilities, and regulatory commitments in partnership with Risk and Compliance.
Sponsor automation initiatives to reduce toil and govern enterprise-authorized AI-assisted workflows.
Align product, development, and SRE teams through clear dependency management and consistent regional routines.
Build and develop a high-performing global organization through talent development and succession planning.
Translate service and risk signals into executive reports to drive investment choices and corrective actions.
What we're looking for
Bachelor's degree required.
7+ years of experience building, operating, troubleshooting, and improving production software, platforms, or infrastructure at scale.
Proficiency in one or more programming or scripting languages, APIs, automated testing, code review, version control, and CI/CD practices.
Experience designing and operating distributed production systems in a regulated environment, including architecture, capacity management, and fault tolerance.
Experience applying SRE practices such as SLIs, SLOs, error budgets, observability, resilience engineering, and toil reduction.
Experience with on-call operations, major incident response, root-cause analysis, and change management for high-volume transaction-processing services.
Experience leading technologists or SRE teams, including setting technical direction, evaluating architecture, and developing talent.
Experience evaluating, building, or governing agentic AI capabilities for software-engineering or SRE workflows.
Experience supporting multinational merchants and merchant-services clients across regions (preferred).
Experience leading transformation or change, such as operating-model buildout or process modernization (preferred).