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About Cognizant
Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.
Cognizant currently has
37 open roles
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As a Solutions Consultant – IT Asset Management, you will join the Global Commercial team to govern ServiceNow platform operations within federal-aligned managed services environments. You will manage license management, ticket oversight, and vendor engagement while leading license reconciliation and entitlement governance across multiple environments to ensure contractual compliance. Your daily responsibilities include interpreting customer contracts and purchase orders to define consumption metrics, providing executive oversight during Major Incidents, and developing compliance reports and KPI scorecards. The role requires extensive experience in ServiceNow environment management, software licensing models, and managed services operations. You must possess strong skills in stakeholder management, cross-functional collaboration, and reporting. This position focuses on solving complex problems related to license optimization, contract compliance, and operational governance to maximize commercial value and ensure service performance within a high-stakes technical infrastructure.
Manage ServiceNow platform operations including license management, ticket oversight, and vendor engagement.
Lead license reconciliation and entitlement governance to ensure contractual compliance and maximize commercial value.
Interpret customer contracts and purchase orders to define license models and consumption metrics.
Provide executive oversight during Major Incidents by managing cross-functional escalations and communicating risk to leadership.
Develop executive dashboards, compliance reports, and KPI scorecards for stakeholders.
Establish Post-Incident Review processes to drive root cause accountability and continuous improvement.
What we're looking for
13+ years of experience managing ServiceNow environments with exposure to license governance, contract compliance, stakeholder management, incident governance, and operational reporting.
Strong understanding of commercial agreements, software licensing models, entitlement management, and managed services operations.
Proven ability to present operational and compliance insights to executive stakeholders and clients with strong communication skills.
Experience driving cross-functional collaboration across delivery teams, vendors, customers, and leadership.
Ability to balance operational governance, commercial objectives, and customer satisfaction in a fast-paced environment.
Experience working in Managed Services Provider (MSP) environments supporting client governance and contract compliance (preferred).
Exposure to software license optimization, entitlement management, and reporting frameworks focused on cost optimization (preferred).
Experience engaging with executive stakeholders to deliver operational reviews and business performance reporting (preferred).