Senior Software Engineer, Genesys Cloud, IVR, Contact Center

PNC

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Quick summary

Work type
On-site
Location
Pittsburgh, PAStrongsville, OHBirmingham, ALDallas, TX
Employment
Full-time
Posted
141 days ago
Freshness
Confirmed live today

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How this pay compares to similar roles

Similar $166k
$109k $220k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $150,187–$182,300.

Based on 240 similar postings.

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About PNC

PNC is one of the largest diversified financial services institutions in the U.S., based in Pittsburgh, PA, it provides retail banking, corporate banking, and asset management.

PNC currently has 159 open roles on FindRole.

Listed pay typically runs $91,000–$179,200 across 22 roles with salary data.

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At a glance

TL;DR · Senior Software Engineer, Genesys Cloud, IVR, Contact Center

Senior Software Engineer - Genesys cloud, IVR, Contact Center As a Senior Software Engineer within the Retail Tech organization, you will design, develop, administer, and optimize a cloud-based contact center platform. You will manage IVR flows, contact routing, and queue structures for inbound and outbound calls, emails, and SMS using Genesys Cloud Architect. Your daily responsibilities include full platform administration, developing custom integrations via RESTful APIs, webhooks, and OAuth, and configuring data actions and reporting. You will utilize Java, SQL, JSON, and XML to build software solutions while troubleshooting complex voice technology and routing logic. The role requires proficiency with tools like Postman, Git, Jira, Confluence, and Terraform. You will solve technical problems by maintaining integration patterns and deployment processes within a high-demand enterprise environment to support business teams.

What does a Software Engineer earn in Texas?

Median $178175 from 187 postings across 44 companies.

See salary data

What you'll do

  • Design and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect.
  • Perform full platform administration including user management, campaigns, scripts, prompts, and permissions.
  • Develop and maintain custom integrations with internal and third-party systems using RESTful APIs and OAuth.
  • Configure and optimize data actions, reporting, and contact center features to support business needs.
  • Create and update outbound campaigns and contact lists for operational use.
  • Troubleshoot complex issues across voice technology, routing logic, and integration points.
  • Write code, test, and deploy software solutions while maintaining technical and procedural documentation.

What we're looking for

  • 5+ years of experience in contact center engineering.
  • 3+ years of experience in Genesys Cloud (formerly PureCloud).
  • Deep understanding of Genesys Cloud architecture, administration, and best practices.
  • Proficiency in API integrations, including OAuth for secure communication.
  • Development experience with Java/REST APIs, JSON/XML, and SQL.
  • Familiarity with cloud platforms (AWS/Azure) and DevOps tools such as Terraform/Archy.
  • Bachelor's degree or a comparable combination of education, certifications, and experience.
  • Preferred skills include Application Development, Business Management, and UX Design.

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