Site Support Engineer

What you'll do

• Provide onsite deskside support for end-user hardware, software, peripherals, and enterprise applications.
• Troubleshoot and resolve break/fix issues for desktops, laptops, printers, scanners, and other IT equipment.
• Support Windows and Mac operating systems, including diagnosis and remediation of system issues.
• Perform device staging, configuration, software installation, and deployment activities.
• Manage incidents and service requests through ServiceNow or a similar ITSM platform.
• Perform Active Directory administration, including account creation and user support.
• Maintain IT asset inventory, including equipment deployment, tracking, and lifecycle management.
• Support iOS mobile devices and perform endpoint protection and antivirus support activities.

What we're looking for

• Technical degree or equivalent professional experience supporting end-user computing environments.
• Experience providing deskside support, hardware/software troubleshooting, and break/fix support.
• Knowledge of Windows and Mac operating systems.
• Experience supporting Microsoft Office and Microsoft 365 applications.
• Familiarity with ServiceNow or comparable ITSM/ticketing platforms.
• Experience supporting mobile devices, including iOS.
• Knowledge of Microsoft Active Directory user and account administration.
• Experience supporting printers, scanners, file shares, and end-user peripherals.
• Understanding of basic networking concepts and end-user connectivity troubleshooting.
• Experience with IT asset management and inventory tracking.
• Knowledge of antivirus and endpoint protection technologies.
• Experience supporting VoIP or network-connected phones.
• Strong troubleshooting, problem-solving, and analytical skills.
• Excellent customer service, communication, and interpersonal skills.
• Ability to prioritize and manage multiple incidents in a fast-paced support environment.
• Strong teamwork and collaboration skills.
• Ability to lift and move IT and electronic equipment weighing up to 50 lbs.
• Experience supporting enterprise environments operating on a 24x7 schedule (preferred).
• Knowledge of endpoint management and device deployment processes (preferred).
• Familiarity with enterprise asset management practices (preferred).
• Experience working in SLA-driven support environments (preferred).
• Additional certifications related to desktop support, Microsoft technologies, or IT service management (preferred).