Deskside Support Engineer

Cognizant

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Hartford, CT
Salary: $73,000–$84,000 / yr
Posted: 14 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $152k

This role $78k

$59k $202k

below market most similar roles pay here above market

This role pays less than 98% of similar roles. Most pay $116,987–$187,850 — the blue band above. At the midpoint, this role pays about $78k versus about $152k for comparable roles.

Based on 240 similar postings.

Employer

About Cognizant

Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.

Cognizant currently has 330 open roles on FindRole.

Listed pay typically runs $100,000–$135,000 across 211 roles with salary data.

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At a glance

TL;DR · Deskside Support Engineer

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JOB TITLE: Deskside Support Engineer The Deskside Support Engineer joins the Cognizant Infrastructure Services Practice to provide hands-on technical support as the first physical point of contact for end users. You will install, configure, and repair hardware including laptops, desktops, docking stations, and printers while troubleshooting Windows OS issues, BitLocker, and driver conflicts. Daily tasks involve supporting Microsoft 365 applications like Teams, Outlook, and OneDrive, as well as managing VPN clients and antivirus compliance. You will utilize ticketing tools such as ServiceNow, Remedy, or Jira to document incidents and perform root cause analysis. Key responsibilities include asset management, data migration, and coordinating with specialized teams for network, security, and SharePoint issues. This role solves hardware and software friction by ensuring seamless connectivity and device performance for all users.

Skills

Windows Microsoft 365 SCCM Intune SharePoint ServiceNow Jira Remedy VPN DNS BitLocker Exchange Online MS Teams Outlook ITSM Endpoint Protection Data Migration

What you'll do

Install, configure, troubleshoot, and repair laptops, desktops, docking stations, and other peripherals.
Diagnose hardware faults and coordinate with vendors for warranty repairs and part replacements.
Troubleshoot Windows OS issues, including boot problems, profile corruption, and BitLocker.
Support Microsoft 365 applications including Teams, Outlook, OneDrive, and Office apps.
Resolve basic connectivity issues for Wi-Fi, LAN, VPN, and DNS.
Log, update, and close tickets in the ITSM tool while following agreed SLAs.
Maintain accurate records of hardware assets and manage spare inventory.
Perform onboarding and offboarding activities for new hires and departing employees.

What we're looking for

2-5 years of experience in IT End User Computing, Desktop Support, or Field Support.
Strong knowledge of Windows operating systems, Microsoft 365, Outlook, Teams, and Office applications.
Experience troubleshooting laptops, desktops, printers, mobile devices, and peripherals.
Familiarity with ticketing tools such as ServiceNow, Remedy, or Jira.
Strong customer service, communication, and coordination skills.
Ability to install, configure, and repair hardware including docking stations, monitors, and scanners.
Experience with VPN client setup, antivirus checks, and patch compliance verification.
Ability to perform root cause analysis and maintain knowledge base articles.

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