Site Support Engineer

Cognizant

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Santa Monica, CA
Salary
$63,000–$84,000 / yr
Posted
13 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $167k
This role $74k
$46k $224k
below market most similar roles pay here above market

This role pays less than 99% of similar roles. Most pay $127,950–$206,450 — the blue band above. At the midpoint, this role pays about $74k versus about $167k for comparable roles.

Based on 240 similar postings.

Employer

About Cognizant

Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.

Cognizant currently has 330 open roles on FindRole.

Listed pay typically runs $100,000–$135,000 across 211 roles with salary data.

Most-posted roles

View all roles at Cognizant

At a glance

TL;DR · Site Support Engineer

JOB TITLE: Site Support Engineer The Site Support Engineer provides hands-on deskside and end-user support in a 24x7 onsite environment. This role involves performing break-fix troubleshooting and repairs for desktops, laptops, monitors, printers, and scanners. Key responsibilities include PC staging, software installation, and managing incidents through ServiceNow or a comparable ITSM platform. The engineer supports Windows and Mac environments, Microsoft 365 applications, and mobile devices including iOS. Technical tasks involve basic Active Directory user account administration, network connectivity troubleshooting, and asset management. The role requires maintaining endpoint protection using Symantec Virus Scan and supporting VoIP systems. Candidates must be fluent in English and Spanish to communicate technical resolutions clearly. This position solves hardware and software reliability issues to ensure continuous workplace technology functionality for employees.

What you'll do

  • Provide onsite deskside and end-user support for hardware, software, and enterprise applications.
  • Perform break/fix troubleshooting and repair for desktops, laptops, monitors, printers, and scanners.
  • Diagnose and resolve operating system issues for both Windows and Mac environments.
  • Manage incidents and service requests using the ServiceNow ITSM platform.
  • Troubleshoot basic network connectivity issues and provide support for VoIP systems.
  • Perform PC staging, software installation, configuration, and deployment activities.
  • Manage IT asset inventory, including tracking, deployment, and recovery of computer equipment.
  • Execute user account administration tasks including ID creation and Active Directory activities.

What we're looking for

  • Technical degree or equivalent professional experience providing end-user/desktop support.
  • Strong hands-on experience with deskside support, break/fix, hardware, and software troubleshooting.
  • Experience supporting Windows and Mac operating systems.
  • Experience supporting Microsoft Office/Microsoft 365 applications and iOS/mobile devices.
  • Hands-on experience with ServiceNow or another ITSM/ticketing platform.
  • Familiarity with Microsoft Active Directory, asset management, and basic networking concepts.
  • Experience providing support for printers, scanners, file shares, and VoIP/network phones.
  • Fluency in both English and Spanish.

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