ServiceNow System Administrator

General Dynamics

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Rockville, MD
Salary
$76,500–$103,500 / yr
Posted
2 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $131k
This role $90k
$67k most similar roles pay here $165k

This role pays less than 95% of similar roles. Most pay $109,798–$151,475 — the shaded band above. At the midpoint, this role pays about $90k versus about $131k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1231 open roles on FindRole.

Listed pay typically runs $120,350–$150,385 across 1058 roles with salary data.

Most-posted roles

View all roles at General Dynamics

At a glance

TL;DR · ServiceNow System Administrator

As a ServiceNow System Administrator, you will join the Business Process and Information Management Branch to support the National Institute of Allergy and Infectious Diseases. You will perform daily system configuration, monitor resource utilization, and manage user accounts, roles, and permissions within the ServiceNow environment. Your role involves optimizing platform performance, conducting capacity analysis, performing patch applications, and providing Tier 2 support for business systems. To succeed, you must possess experience in IT operations, including ITSM, ITOM, CMDB, SecOps, and VR. You will utilize JavaScript for scripting, manage REST or SOAP API interactions, and configure MID Servers. The work involves maintaining system stability and security within a complex federal environment, ensuring reliable data throughput and seamless integrations while documenting procedures, runbooks, and change records to support the overall lifecycle of the platform.

What you'll do

  • Perform daily configuration, maintenance, patching, and routine health checks for the ServiceNow platform.
  • Monitor and optimize system performance, resource utilization, and data throughput to ensure stability.
  • Manage user accounts, roles, permissions, and access controls according to security standards.
  • Provide Tier 2 technical support to users regarding ServiceNow functionality and related business systems.
  • Monitor integrations, jobs, and transactions to ensure reliable and timely execution.
  • Conduct log reviews, error analysis, and root cause analysis for operational incidents.
  • Maintain comprehensive documentation for system procedures, configurations, runbooks, and change records.
  • Support backup, restore, and disaster recovery testing to meet continuity-of-operations requirements.

What we're looking for

  • Ability to obtain and maintain NIH Public Trust (MBI T2).
  • Bachelor's degree or equivalent experience.
  • 3 or more years of experience performing system administration in a large computer-based environment.
  • Hands-on experience administering or supporting ServiceNow, including configuration, maintenance, user management, workflows, or integrations.
  • Basic scripting skills, such as JavaScript or equivalent, used within ServiceNow or similar enterprise platforms.
  • Experience with daily system operations, configuration updates, maintenance, patching, and monitoring.
  • Familiarity with ITSM or IT operations workflows.
  • ServiceNow certification (CSA or module-specific) and experience with ITOM, CMDB, Discovery, Service Mapping, or Integration Hub (preferred).

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