Service Support Representative - Oklahoma City

IBM

Quick summary

Work type
On-site
Location
Tulsa, OK
Posted
11 days ago
Nearby
6 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $152k
$105k most similar roles pay here $195k

This listing doesn't post a salary. Most similar roles pay $119,462–$184,268.

Based on 240 similar postings.

Employer

About IBM

IBM is a US-based global technology company providing hybrid cloud, AI, consulting, enterprise software, and IT infrastructure products and services.

IBM currently has 704 open roles on FindRole.

Listed pay typically runs $1,000,000–$1,000,000 across 9 roles with salary data.

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At a glance

TL;DR · Service Support Representative - Oklahoma City

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As a System Services Representative for Commercial & Consumer in Oklahoma City, you will join the Support as a Service (SaaS) team to provide on-site installation, maintenance, and repair of high-volume commercial products like Lenovo PCs and Apple devices. Your day-to-day responsibilities include delivering technical support, collaborating with various support centers, managing client relationships, and maintaining your technical expertise through continuous training. You will work with IBM’s Cognitive Support Platform (Salesforce) and Watson Einstein Analytics to automate processes and enhance service delivery. This role requires a solid understanding of hardware and software solutions, operating systems, and IT engineering concepts, as well as familiarity with Hybrid Cloud environments. Your primary focus is ensuring high client satisfaction through effective problem resolution and proactive support strategies.

Skills

IBM Cognitive Support Platform Watson Einstein Analytics Hybrid Cloud IT Engineering Operating Systems Lenovo PC Apple Products On-Site Infrastructure Services IBM Power Storage and Z-series Hardware Salesforce

What you'll do

  • Perform on-site installation and maintenance of high-volume commercial products.
  • Provide technical support and resolve incidents for clients effectively.
  • Manage client relationships by acting as the primary IBM technical interface.
  • Maintain proficiency in hardware and software solutions through continuous training.
  • Utilize IBM tools like Cognitive Support Platform and Watson Analytics to improve service delivery.
  • Familiarity with Hybrid Cloud environments for onsite infrastructure services.
  • Advocate for IBM's technical support strategy and approach.

What we're looking for

  • Perform on-site installation, maintenance, and repair of high-volume commercial products.
  • Provide technical support and problem resolution for clients using IBM tools.
  • Manage client relationships and critical situations to ensure satisfaction.
  • Maintain proficiency in hardware and software solutions through continuous training.
  • Familiarity with Hybrid Cloud environments and IT engineering concepts.

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