Service Desk Officer

What you'll do

• Provide Tier 1 Service Desk support via telephone, email, and ticketing systems for TAC2O customers.
• Monitor network and server infrastructure to identify issues within the mission-oriented IT infrastructure.
• Perform initial troubleshooting on data telecommunications equipment and supporting applications.
• Resolve technical problems using knowledge bases, documentation, and deployed management tools.
• Act as a liaison between end users and senior technical staff during problem escalations.
• Process routine work orders including software installations, license management, and account creation.
• Manage user accounts through Active Directory and other system administration tasks.

What we're looking for

• Must possess an active TS/SCI clearance with a polygraph.
• Must be 8140 compliant (IAT Level 2) and capable of obtaining necessary Computing Environment training or certification.
• Experience with general information technology is required.
• Excellent verbal and written communication skills are required for customer interaction.
• Ability to work both as part of a team and independently.
• Willingness to work in Reston, Virginia.
• Experience with Active Directory, creating and modifying user accounts (preferred).
• Experience with MS Windows, Linux Administration, or using ServiceNow/ticket-tracking systems (preferred).