Service Desk Analyst

What you'll do

• Support manufacturing and lab IT systems including scanners, printers, tablets, and PCs attached to specialized test equipment.
• Troubleshoot and resolve hardware and software issues for AV devices, mobility devices, and general IT equipment.
• Manage the full IT asset lifecycle including collection, imaging, labeling, allocation, and secure disposal.
• Perform rack and stack operations for network devices such as routers, switches, firewalls, and wireless access points.
• Execute power shutdown maintenance activities for network devices and servers within the Data Center.
• Coordinate with vendors and internal teams to manage cable patching, printer services, and high-priority technical issues.
• Maintain network connectivity for LAN, Wi-Fi, and voice systems while adhering to GMP and GxP regulations.
• Provide physical "hands and feet" support for technology teams, including vendor access and equipment movement.

What we're looking for

• 7 to experience in Desktop Support.
• 2 to 3 years of experience in Manufacturing Lab support.
• Experience supporting manufacturing, lab, and Data Center IT systems and devices.
• Advanced troubleshooting skills for AV devices, mobility support, and identifying root causes for IT incidents.
• Basic troubleshooting skills for network devices including rack and stack for routers, switches, firewalls, and wireless access points.
• Experience managing IT asset lifecycle management including collection, imaging, allocation, and disposal.
• Knowledge and experience working in Clean Room and Manufacturing environments with an understanding of GMP and GxP.
• Advanced Microsoft skills including server support (preferred).