CSS Service Insights Analyst

What you'll do

• Analyze large datasets using SQL, Python, and statistical methods to identify customer behaviors and performance trends.
• Design experiments and measurement frameworks to support growth initiatives and improve business decision-making.
• Partner with data engineering teams to define analytical requirements and develop scalable data assets.
• Synthesize data from multiple sources to develop hypotheses and recommend actions that influence business strategy.
• Create executive-ready dashboards and data stories to communicate findings and opportunities to stakeholders.
• Apply machine learning and AI-enabled analytical capabilities to uncover patterns and explain business performance.
• Identify opportunities to leverage emerging AI technologies to improve analytical efficiency and business insights.

What we're looking for

• Bachelor’s or Graduate degree in Mathematics, Analytics, Data Science, Marketing, Engineering, or Economics (Graduate degree preferred).
• 7+ years of analytic work experience with an emphasis on email and in-app campaigns for digital products.
• 3+ years of experience working collaboratively with product teams.
• Advanced SQL proficiency for complex queries and Python proficiency for analytical workflows and automation.
• Expertise in business intelligence platforms including Power BI, Looker, ThoughtSpot, and Google Analytics.
• Experience with enterprise data platforms such as Databricks SQL and Amazon Redshift.
• Demonstrated expertise in quantitative analysis, statistical methods, and machine learning techniques.
• Experience designing and evaluating A/B tests and multivariate experiments across digital channels.