Deputy Operations Service Delivery Manager

Leidos

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Shiloh, IL
Salary: $92,300–$166,850 / yr
Employment: Full-time
Posted: 6 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $184k

This role $130k

$76k $246k

below market most similar roles pay here above market

This role pays less than 90% of similar roles. Most pay $149,962–$218,125 — the blue band above. At the midpoint, this role pays about $130k versus about $184k for comparable roles.

Based on 240 similar postings.

Employer

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.

Leidos currently has 434 open roles on FindRole.

Listed pay typically runs $92,300–$166,850 across 352 roles with salary data.

Most-posted roles

View all roles at Leidos

At a glance

TL;DR · Deputy Operations Service Delivery Manager

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The Deputy Operations Service Delivery Manager joins a geographically dispersed operations team supporting the Defense Information Systems Agency. This role involves leading daily NOC operations, managing recruitment, training, and performance evaluations for technical personnel, and overseeing contract performance to meet strict SLAs. You will drive innovation through automation, process standardization, and enterprise monitoring enhancements while managing risk and budget execution. The position requires expertise in ITIL best practices, incident management, and service restoration. Candidates must possess technical knowledge of enterprise network architectures and protocols including BGP, OSPF, DHCP, DNS, TCP/IP, WAN, VPN, VLAN, and VRF. This role solves critical infrastructure sustainment problems for the Defense Information Systems Network, ensuring the availability and operational resilience of mission-critical services for national security organizations worldwide.

Skills

ITIL BGP OSPF DHCP DNS TCP/IP WAN VPN VLAN VRF ServiceNow NOC Operations Incident Management Trouble Management Network Architecture DoD 8570 Security+

What you'll do

Oversee daily NOC operations and technical personnel to ensure mission readiness and operational excellence.
Manage recruitment, staffing, training, performance evaluations, and employee development for the operations team.
Monitor SLAs and performance metrics to ensure compliance with contractual requirements and implement corrective actions.
Support budget execution, resource allocation, staffing forecasts, and schedule management to meet program objectives.
Identify and mitigate operational risks while resolving complex issues and executing corrective action plans.
Collaborate with Government customers and subcontractors to resolve challenges and achieve mission priorities.
Drive automation, process standardization, and cost-saving initiatives to improve NOC efficiency.
Provide operational updates and performance reports to program leadership and Government stakeholders.

What we're looking for

Proven experience managing mission-critical, 24x7 NOC or enterprise network operations.
Demonstrated success leading large, geographically dispersed technical teams.
Experience directing contractor personnel and ensuring compliance with contractual performance requirements.
Strong knowledge of incident, problem, and trouble management, service restoration, and ITIL best practices.
Working knowledge of enterprise network architectures and protocols including BGP, OSPF, DHCP, DNS, TCP/IP, WAN, VPN, VLAN, and VRF.
Experience recruiting, training, mentoring, and retaining high-performing technical personnel.
BA/BS or equivalent experience with 5+ years of relevant experience, or MS with 3+ years of relevant experience.
Active DoD Secret clearance with eligibility for TS/SCI.
Experience working with ServiceNow (preferred).
ITIL certification (preferred).
DoD 8570 certification at IAT level II (preferred).
Security+ CE (preferred).