Senior Technical Support Engineer, CNGFW / Cloud Security

Palo Alto Networks

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Plano, TXSanta Clara, CA
Salary
$106,100–$171,600 / yr
Posted
11 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $180k
This role $139k
$92k $234k
below market most similar roles pay here above market

This role pays less than 83% of similar roles. Most pay $145,975–$214,375 — the blue band above. At the midpoint, this role pays about $139k versus about $180k for comparable roles.

Based on 240 similar postings.

Employer

About Palo Alto Networks

Palo Alto Networks is a global cybersecurity company offering network security, cloud security, and endpoint protection solutions.

Palo Alto Networks currently has 51 open roles on FindRole.

Listed pay typically runs $159,100–$257,400 across 47 roles with salary data.

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View all roles at Palo Alto Networks

At a glance

TL;DR · Senior Technical Support Engineer, CNGFW / Cloud Security

The Senior Technical Support Engineer (CNGFW / Cloud Security) serves as a premier technical authority providing advanced post-sales support for high-value enterprise accounts. Working within a team dedicated to mission-critical infrastructures, you will perform expert-level configuration, troubleshooting, and root cause analysis for complex, multi-layered architectural challenges. Day-to-day responsibilities include reproducing bugs in lab environments, authoring technical bulletins, and partnering with Development and QA teams to influence product roadmaps. You must demonstrate deep expertise in OSI layers, TCP/IP, BGP, OSPF, IPSEC, SSL/TLS, NAT, and PKI. Additionally, you will utilize cloud technologies including AWS, Azure, GCP, and OCI, while managing virtualization hypervisors like VMWare ESXi and KVM to resolve structural crises and maintain secure customer environments.

What you'll do

  • Provide expert-level configuration, troubleshooting, and best practices for Platinum-tier enterprise customers.
  • Perform advanced fault isolation and Root Cause Analysis to diagnose structural crises in complex environments.
  • Partner with Development and QA teams to identify product defects and influence the product roadmap.
  • Reproduce complex customer issues in a lab environment to isolate and qualify critical product bugs.
  • Author Technical Support Bulletins and architecture whitepapers while mentoring junior engineers.
  • Translate intricate engineering issues into business-impact terms for enterprise customer executives during crises.
  • Maintain a shared context database of customer topology, architecture, and engagement details.
  • Use AI-based support tools to reduce customer effort and improve resolution times.

What we're looking for

  • 5+ years of progressive experience in network operations, infrastructure engineering, or enterprise cybersecurity support.
  • Bachelor’s degree in Computer Science, IT, or equivalent practical experience.
  • Deep expertise in OSI L1–L7 layers, TCP/IP, and advanced routing protocols like BGP and OSPF.
  • Expert command of IPSEC, SSL/TLS, NAT, and PKI.
  • Proven ability to explain complex technical issues clearly to both technical and non-technical audiences, including C-suite stakeholders.
  • Working knowledge of virtualization hypervisors (VMWare ESXi, KVM) and public cloud providers (AWS, Azure, GCP, or OCI) (preferred).
  • Deep understanding of VPCs, subnetting, route tables, and internet gateways (preferred).
  • Experience with competitor firewall products from vendors like Cisco, Checkpoint, Juniper, Fortinet, or Zscaler (preferred).

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