This role pays less than
74%
of similar roles. Most pay
$134,425–$195,000
— the shaded band above.
At the midpoint, this role pays about
$135k
versus about
$165k
for comparable roles.
Based on 240 similar postings.
Employer
About Palo Alto Networks
Palo Alto Networks is a global cybersecurity company offering network security, cloud security, and endpoint protection solutions.
Palo Alto Networks currently has
34 open roles
on FindRole.
Listed pay typically runs
$159,000–$257,750
across 32 roles with salary data.
As a Senior Technical Support Engineer (CNGFW), you will serve as a premier technical authority providing advanced post-sales support for high-value enterprise accounts managing mission-critical infrastructures. You will perform expert-level configuration, troubleshooting, and root cause analysis to resolve complex architectural challenges while collaborating with Development and QA teams to identify product defects and influence roadmaps. Your daily work involves reproducing issues in lab environments, authoring technical bulletins, and translating intricate engineering problems into business terms for executives. The role requires deep expertise in OSI layers, TCP/IP, BGP, OSPF, IPSEC, SSL/TLS, NAT, and PKI. Additionally, you will utilize AI-based support tools and possess knowledge of virtualization hypervisors like VMWare ESXi and KVM, alongside cloud environments including AWS, Azure, and GCP to manage complex network security challenges for platinum-tier customers.