Senior Enterprise Technical Support Engineer
Apple Inc
Quick summary
Market check
How this pay compares to similar roles
This role pays less than 83% of similar roles. Most pay $145,975–$214,375 — the blue band above. At the midpoint, this role pays about $139k versus about $180k for comparable roles.
Based on 240 similar postings.
Employer
Palo Alto Networks is a global cybersecurity company offering network security, cloud security, and endpoint protection solutions.
Palo Alto Networks currently has 51 open roles on FindRole.
Listed pay typically runs $159,100–$257,400 across 47 roles with salary data.
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At a glance
The Senior Technical Support Engineer (CNGFW / Cloud Security) serves as a premier technical authority providing advanced post-sales support for high-value enterprise accounts. Working within a team dedicated to mission-critical infrastructures, you will perform expert-level configuration, troubleshooting, and root cause analysis for complex, multi-layered architectural challenges. Day-to-day responsibilities include reproducing bugs in lab environments, authoring technical bulletins, and partnering with Development and QA teams to influence product roadmaps. You must demonstrate deep expertise in OSI layers, TCP/IP, BGP, OSPF, IPSEC, SSL/TLS, NAT, and PKI. Additionally, you will utilize cloud technologies including AWS, Azure, GCP, and OCI, while managing virtualization hypervisors like VMWare ESXi and KVM to resolve structural crises and maintain secure customer environments.
Skills
What you'll do
What we're looking for
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