Senior Enterprise Technical Support Engineer

Apple Inc

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Sunnyvale, CA
Salary: $149,200–$249,000 / yr
Posted: 2 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $158k

This role $199k

$107k $264k

below market most similar roles pay here above market

This role pays more than 82% of similar roles. Most pay $132,049–$184,325 — the blue band above. At the midpoint, this role pays about $199k versus about $158k for comparable roles.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 3595 open roles on FindRole.

Listed pay typically runs $166,600–$277,600 across 2772 roles with salary data.

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At a glance

TL;DR · Senior Enterprise Technical Support Engineer

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The Senior Enterprise Technical Support Engineer joins the AppleCare Enterprise Services Product Support Engineering group to provide escalation support, mentoring, and guidance for Enterprise Customer Support Engineers. This role involves providing technical solutions for system administrators who manage server platforms and networks using macOS and iOS devices. Key responsibilities include diagnosing high-performing systems, reproducing customer issues for engineering, and creating technical resource documents. The position requires deep knowledge of macOS and iOS operations, networking, and core technologies like Memory Management, Authentication, Directory and Identity Management Services, and file-sharing protocols such as SMB/CIFS. Candidates must also understand Declarative Management, App Attestation, Content Caching, Single Sign-On, and Platform SSO. The role solves complex technical problems regarding enterprise-class deployments and software integrations within a professional support environment.

Skills

macOS iOS Networking SSO Platform SSO SMB CIFS APFS Directory & Identity Management Content Caching App Attestation Declarative Management Certificates Memory Management Software Update Test Plans Enterprise Cloud Services

What you'll do

Provide technical solutions for system administrators deploying and managing macOS and iOS server platforms.
Diagnose high-performing systems from the ground up in partnership with internal teams.
Reproduce customer issues by isolating core steps to expedite engineering resolutions.
Create and maintain technical resource documents and provide knowledge transfer to support staff.
Mentor and train Enterprise Customer Support Engineers through one-on-one and group sessions.
Collaborate with Sales, Readiness, and Software Engineering teams to resolve complex product issues.
Monitor feature updates and bug fixes to ensure continuous service improvement.
Lead information exchange sessions to gather groups for testing and collaborative troubleshooting.

What we're looking for

Bachelor's degree or equivalent experience required.
10+ years of related industry experience required.
Deep knowledge of macOS and iOS operations, design, and foundational Core OS technologies like memory management and authentication.
Knowledge of Declarative Management, App Attestation, Content Caching, SSO, and Enterprise Cloud Services required.
Experience with networking, file-sharing protocols (SMB/CIFS), and storage layouts (APFS) required.
Ability to create, understand, and implement test plans required.
Excellent communication skills and experience with enterprise-class customer-facing support required.
Ability to see past the question and understand the underlying need (preferred).

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