Senior Enterprise Technical Support Engineer

Apple Inc

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Quick summary

Work type: On-site
Location: Austin, TX
Posted: 2 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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How this pay compares to similar roles

Similar $158k

$115k $192k

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This listing doesn't post a salary. Most similar roles pay $132,049–$184,368.

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About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 3595 open roles on FindRole.

Listed pay typically runs $166,600–$277,600 across 2772 roles with salary data.

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At a glance

TL;DR · Senior Enterprise Technical Support Engineer

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The Senior Enterprise Technical Support Engineer joins the AppleCare Enterprise Services Product Support Engineering group to provide escalation support, mentoring, and guidance for Enterprise Customer Support Engineers. This role involves providing advanced technical assistance via telephone, email, or on-site visits to resolve complex problems for system administrators deploying and managing server platforms or networks based on macOS and iOS devices. Key responsibilities include diagnosing high-performing systems, creating technical resource documents, and reproducing customer issues for engineering. The position requires deep knowledge of macOS and iOS operations, networking, and core technologies like Memory Management, Authentication, Directory and Identity Management Services, and File-sharing protocols such as SMB/CIFS. Candidates must also understand Declarative Management, App Attestation, Content Caching, Single Sign-On, Platform SSO, and Enterprise Cloud Services.

Skills

macOS iOS Networking SMB CIFS APFS SSO Platform SSO Directory & Identity Management Certificates Content Caching App Attestation Declarative Management Enterprise Cloud Services Memory Management Software Update Test Plans

What you'll do

Provide technical solutions for system administrators deploying and managing server platforms or networks based on macOS and iOS.
Diagnose high-performing systems from the ground up in partnership with various internal teams.
Reproduce customer issues by isolating core steps to expedite resolution from engineering teams.
Create and maintain technical resource documents and provide knowledge transfer through mentoring and training.
Collaborate with Sales, Readiness, and Software Engineering teams to investigate and resolve complex product issues.
Monitor feature updates and bug fixes continuously to ensure system stability.
Identify development opportunities for individuals and teams within the AppleCare Enterprise Services organization.
Lead information exchanges by gathering groups of people together for testing and knowledge sharing.

What we're looking for

Bachelor's degree or equivalent experience is required.
10+ years of related industry experience is required.
Deep knowledge of macOS and iOS operations, design, and foundational Core OS technologies is required.
Knowledge of Declarative Management, App Attestation, Content Caching, SSO, and Enterprise Cloud Services is required.
Experience with networking, deployments, and file-sharing protocols like SMB/CIFS is required.
Ability to create, understand, and implement test plans is required.
Excellent communication skills and enterprise-class customer-facing skills are required.
Ability to see past the question and understand the underlying need (preferred).

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