Senior Staff Site Reliability Engineer

What you'll do

• Serve as the primary escalation authority for high-severity P1/P2 incidents to protect customer uptime and trust.
• Develop technical strategies for incident response, root cause analysis, and long-term prevention of critical system failures.
• Manage complex enterprise customer stacks and provide authoritative guidance on infrastructure architecture and configuration.
• Design and implement automation frameworks and tools to improve platform resilience and operational efficiency.
• Lead cross-functional initiatives with Engineering, Customer Success, and Release Management to resolve demanding customer situations.
• Mentor senior engineers and establish the technical standard for judgment and architectural thinking across the organization.
• Identify and close gaps in monitoring, alerting, and observability platforms to ensure proactive system health.

What we're looking for

• Bachelor's degree plus 12 years experience, Master's plus 8 years, or PhD plus 5 years of related experience.
• At least 7 years of experience in SRE, cloud operations, and systems engineering with Linux administration.
• At least 6 years of hands-on experience across AWS, GCP, or Azure platforms.
• At least 5 years of experience in a scripting or automation language such as Python or Go/golang.
• At least 5 years of experience communicating across engineering, customer-facing, and senior leadership audiences.
• At least 4 years of experience leading post-mortems and root cause analysis for high-severity events.
• Experience managing high-severity customer escalations and resolving critical production issues on major cloud platforms.
• Expertise in large-scale distributed systems architecture and monitoring, alerting, and observability platforms.