This role pays less than
93%
of similar roles. Most pay
$152,112–$226,350
— the shaded band above.
At the midpoint, this role pays about
$130k
versus about
$189k
for comparable roles.
Based on 240 similar postings.
Employer
About Mastercard
Mastercard is a global technology company in the payments industry, processing transactions between financial institutions and merchants using its extensive network of credit, debit, and prepaid card products. Industry: Payments Technology & Financial Services
Mastercard currently has
115 open roles
on FindRole.
Listed pay typically runs
$115,000–$191,500
across 104 roles with salary data.
The Senior Service Management Engineer joins the Business Operations team to drive the development, support, and maintenance of the IT service performance management process. This role involves analyzing and measuring service level performance against established SLAs while enforcing standards and procedures for internal and external providers. You will define meaningful metrics and KPIs, manage the IT service catalogue, and conduct incident, problem, and change management activities to ensure stability across application and infrastructure products. Key responsibilities include managing threat prioritization, overseeing release management, and improving system architecture in collaboration with development teams. Required competencies include configuration management, application monitoring, workflow management, and Agile methodologies like Kanban. Technical proficiency is required in tools such as JIRA, Rally, or BMC Remedy to ensure operational excellence and reliability across the organization's service delivery infrastructure.