Senior Manager, IT Delivery

Toast, Inc.

Confirmed live today High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$137,000–$219,000 / yr
Posted
162 days ago
Freshness
Confirmed live today
Closes
Jan 24, 2027

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $199k
This role $178k
$125k $251k
below market most similar roles pay here above market

This role pays less than 72% of similar roles. Most pay $175,000–$223,750 — the blue band above. At the midpoint, this role pays about $178k versus about $199k for comparable roles.

Based on 240 similar postings.

Employer

About Toast, Inc.

Toast is a cloud-based restaurant management platform providing point-of-sale, payment processing, and operations software for the food service industry.

Toast, Inc. currently has 26 open roles on FindRole.

Listed pay typically runs $193,000–$309,000 across 26 roles with salary data.

Most-posted roles

View all roles at Toast, Inc.

At a glance

TL;DR · Senior Manager, IT Delivery

The Senior Manager, IT Delivery serves as a technical, hands-on player-coach within the Information Technology department. Reporting to the Senior Manager of IT Systems, this role manages a Project Manager and supports specialized units including MDM, SaaS, Network, ServiceNow DevOps, and Compliance. Key responsibilities include leading end-to-end execution of critical IT systems initiatives, driving ecosystem integrations, and managing roadmap reporting. The successful candidate will navigate ambiguity to unblock technical bottlenecks and drive user adoption for the enterprise tech stack. Required technical proficiencies include ServiceNow, SailPoint, Okta, AWS, Google Workspace, Atlassian Jira and Confluence, and MDM and Security Agent tooling. This role solves complex business problems by translating technical infrastructure into clear value while ensuring seamless integration across Identity, Service Management, and Collaboration platforms.

What you'll do

  • Lead end-to-end execution of critical IT systems initiatives including identity governance, tool deployments, and system integrations.
  • Drive holistic decision-making across multiple IT domains to ensure seamless integration between core platforms.
  • Develop success metrics and build dashboards to track enterprise-wide impact and inform strategic technical decisions.
  • Create and scale training programs, release notes, and documentation to drive company-wide user adoption of the tech stack.
  • Serve as the primary liaison between IT departments and business stakeholders to translate complex infrastructure into clear value.
  • Identify and resolve technical bottlenecks while proactively addressing end-user pain points across the organization.
  • Manage a Project Manager and oversee specialized units including MDM, SaaS, Network, ServiceNow DevOps, and Compliance.

What we're looking for

  • 7+ years of IT enterprise system ownership experience, preferably in environments with over 7,000 users.
  • Hands-on familiarity with ServiceNow, SailPoint (or similar IGA platforms), Okta, AWS, Google Workspace, and Atlassian tools.
  • Experience with MDM and Security Agent tooling.
  • Proven ability to navigate ambiguity and make strategic decisions without defined structures or resources.
  • Demonstrated experience leading cross-functional teams and unblocking technical dependencies in a matrix environment.
  • Exceptional written and verbal communication skills for distilling complex technical concepts for non-technical stakeholders.
  • Experience with IT Business Operations or IT Service Management (ITSM).
  • Proficiency using data analytics tools like Snowflake, Power BI, or HEX to build executive dashboards.

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