Senior Incident Manager, Technical Call Leader

Amazon Inc

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Redmond, WA
Salary
$148,700–$201,200 / yr
Posted
30 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $174k
This role $175k
$142k most similar roles pay here $208k

This role pays more than 59% of similar roles. Most pay $161,500–$187,200 — the shaded band above. At the midpoint, this role pays about $175k versus about $174k for comparable roles.

Based on 240 similar postings.

Employer

About Amazon Inc

Amazon Inc. is the world''s largest e-commerce and cloud computing company, operating the Amazon marketplace, AWS cloud platform, Prime subscription services, Alexa voice AI, and logistics infrastructure. Industry: E-Commerce & Cloud Computing

Amazon Inc currently has 535 open roles on FindRole.

Listed pay typically runs $143,700–$194,400 across 533 roles with salary data.

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View all roles at Amazon Inc

At a glance

TL;DR · Senior Incident Manager, Technical Call Leader

As a Senior Incident Manager, Technical Call Leader, Amazon Leo, you will serve as the single accountable owner for high-severity events affecting the low Earth orbit satellite broadband network. This coordination and leadership role focuses on managing the incident lifecycle from declaration to resolution rather than performing technical fixes. You will lead incident bridges, sequence work across engineering, operations, legal, and security teams, and ensure customer communications remain aligned with technical mitigation efforts. Key responsibilities include assessing event severity, clearing blockers, conducting root cause analyses, and designing simulated incident exercises. The role requires expertise in major incident management, ITIL, change management, and SRE practices to resolve service disruptions for the ground network. You must possess strong communication skills to provide clear updates to both engineers and executive stakeholders while managing complex cross-functional projects under high pressure.

What you'll do

  • Serve as the single accountable leader for high-severity events from initial declaration through final resolution and closure.
  • Assess and adjust event severity levels based on real-time customer impact and business requirements.
  • Manage incident bridges to align engineering efforts with customer communication teams on a single source of truth.
  • Sequence cross-functional work across engineering, operations, legal, and security teams while engaging the correct responders quickly.
  • Ensure all customer communications and regulatory notification obligations are tracked and completed on time.
  • Proactively investigate early warning signals to identify and mitigate potential issues before they impact customers.
  • Lead post-event reviews to ensure root cause analysis is completed and corrective actions are tracked to closure.
  • Design, execute, and score simulated incident exercises to train partner teams on the incident process.

What we're looking for

  • Candidates must be a U.S. citizen, national, permanent resident, or lawfully admitted as a refugee or granted asylum.
  • 5+ years of technical product or program management experience.
  • 7+ years of experience working directly with engineering teams.
  • 5+ years of technical program management experience specifically working with software engineering teams.
  • 5+ years of major incident or problem management experience for mission-critical, customer-facing services.
  • Excellent written and verbal communication skills to provide updates for both engineers and executive stakeholders.
  • Working knowledge of operational excellence practices such as ITIL, change management, DevOps, or SRE.
  • Export control laws and regulations, candidates.

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