As a Senior Human-in-the-Loop Analyst within the End User Services team, you will serve as a Technical Support Representative addressing critical issues faced by end-users. You will be responsible for diagnosing and resolving technical problems related to PC operating systems, applications, networks, servers, and peripherals. Your daily work involves managing incidents through online helpdesk systems, live telephone calls, and remote support tools while providing timely status updates to the user community. Additionally, you will perform security administration for data and remote access, and document all outages and resolutions in problem management tools. To succeed, you must possess skills in network fundamentals, security best practices, and proficiency with various IT resources. This role focuses on resolving technical hurdles to ensure seamless user access and operational continuity across the organization's infrastructure.
MVS
Hybrid Cloud
Dell
Oracle
Fujitsu
Operating Systems
Cognitive Support Platform
Salesforce
Watson Einstein Analytics
Data Analytics
IT Service Management
Incident Management
Infrastructure Services
Cloud Computing
SQL
Python
Streamlit
Flask
Tableau
Looker
Generative AI
Data Modeling
Analytics Engineering
Machine Learning
Statistical Analysis
Exploratory Data Analysis
Data Visualization
HCM) systems
SQL
Python
Machine Learning
Data Mining
Data Visualization
Statistical Modeling
Data Infrastructure
AI-assisted workflows
Risk Management
Scripting Languages