Senior Director, HP Customer Zero

HP Inc.

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Palo Alto, CA
Salary
$190,950–$305,550 / yr
Posted
21 days ago
Freshness
Confirmed live today
Closes
Apr 4, 2027

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $249k
This role $248k
$176k $319k
below market most similar roles pay here above market

This role pays more than 53% of similar roles. Most pay $208,950–$288,650 — the blue band above. At the midpoint, this role pays about $248k versus about $249k for comparable roles.

Based on 240 similar postings.

Employer

About HP Inc.

HP Inc. is a global technology company that develops and sells personal computers, printers, and related supplies and services. Its products include laptops, desktops, workstations, and printing solutions for consumers and businesses worldwide.

HP Inc. currently has 115 open roles on FindRole.

Listed pay typically runs $130,700–$205,200 across 95 roles with salary data.

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View all roles at HP Inc.

At a glance

TL;DR · Senior Director, HP Customer Zero

The Senior Director, HP on HP Customer Zero leads the strategy for digital workplace innovation and employee productivity. This leader acts as the internal Customer Zero, ensuring HP products, solutions, and services are successfully deployed, operated, and refined internally before external scaling. Key responsibilities include defining global digital workplace strategies, influencing product roadmaps, and leading enterprise-scale initiatives to accelerate AI and emerging technology adoption. The role requires expertise in commercial PCs, workstations, peripherals, managed print services, collaboration platforms, and endpoint management. Candidates must demonstrate proficiency in digital employee experience, IT service management, and enterprise architecture. By translating employee needs into product requirements, this position solves the challenge of aligning internal operational requirements with product innovation to create measurable business outcomes and compelling customer proof points.

What you'll do

  • Define and execute the global strategy for HP's digital workplace and employee productivity.
  • Lead the enterprise deployment, adoption, and operationalization of HP products, software, and AI solutions.
  • Influence product roadmaps by providing structured feedback based on real-world internal use and requirements.
  • Establish measurable business outcomes for technology deployments, including productivity gains and experience improvements.
  • Drive workplace innovation programs utilizing edge AI, endpoint hardware, and collaboration platforms.
  • Develop customer-facing case studies, demonstrations, and reference architectures based on internal "Customer Zero" results.
  • Lead executive governance and prioritization processes for technology innovation and enterprise deployments.

What we're looking for

  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
  • MBA, MS, or other advanced degree (preferred).
  • Relevant certifications in product management, program management, IT service management, AI, cloud, or enterprise architecture (preferred).
  • 15+ years of leadership experience in enterprise digital workplace, product management, software platforms, workplace services, or related disciplines.
  • Proven success operating at senior leadership levels and influencing executive stakeholders.
  • Experience managing large-scale enterprise end user technology deployments and transformational programs.
  • Deep knowledge of end-user computing, endpoint management, digital employee experience, and enterprise AI adoption.
  • Executive-level product management expertise across commercial PCs, print services, collaboration solutions, and enterprise software.

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