Senior Director, Product Management, Customer Contactability

Capital One Financial

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
McLean, VARichmond, VAChicago, ILNew York, NY
Salary
$245,100–$279,800 / yr
Employment
Full-time
Posted
25 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $215k
This role $262k
$165k $292k
below market most similar roles pay here above market

This role pays more than 81% of similar roles. Most pay $177,250–$253,462 — the blue band above. At the midpoint, this role pays about $262k versus about $215k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 1917 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 1045 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

At a glance

TL;DR · Senior Director, Product Management, Customer Contactability

The Senior Director, Product Management- Customer Contactability joins the Customer Identity and Core team within the Enterprise Product and Experience organization. In this role, you will serve as the strategic architect for the enterprise-wide platform governing customer email, phone, and address data touch points. You will define the product vision, roadmap, and governance model to deliver scalable, self-service contactability capabilities across all lines of business. Your daily responsibilities include leading and mentoring a high-performing team of product managers while partnering with executive leadership to drive human-centered, risk-mitigated outcomes. You must demonstrate proficiency in human-centered design, business focus, technology-driven solutions, integrated problem solving, and transformational leadership. This role solves the complex problem of connecting human, business, and device data in real time to support the entire customer journey.

What you'll do

  • Define the product vision, roadmap, and governance model for the enterprise-wide customer contactability platform.
  • Manage the enterprise system of record for over 100 million customers across various business lines.
  • Deliver scalable, self-service contactability capabilities for email, phone, and address data touch points.
  • Lead and mentor a high-performing team of product managers to achieve business outcomes.
  • Partner with executive leadership to drive human-centered and risk-mitigated product results.
  • Connect human, business, and device data in real time to support the entire customer journey.
  • Identify and resolve complex problems while mitigating product risks across the portfolio.
  • Translate business strategy and analysis into consumer-facing digital products.

What we're looking for

  • Bachelor's degree in any field.
  • At least 7 years of Product Management experience.
  • Experience translating business strategy and analysis into consumer facing digital products (preferred).
  • Proficiency in human-centered product innovation and customer needs.
  • Ability to deliver business-focused outcomes through execution excellence.
  • Ability to leverage technology for innovative and resilient solutions.
  • Ability to perform integrated problem solving and risk mitigation.
  • Ability to provide transformational leadership and drive organizational alignment.

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