Senior Customer Success Manager

MongoDB

Hybrid

Quick summary

Work type: Hybrid
Location: Chicago, IL
Salary: $87,000–$172,000 / yr
Posted: 2 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $185k

This role $130k

$71k most similar roles pay here $236k

This role pays less than 92% of similar roles. Most pay $164,600–$204,725 — the shaded band above. At the midpoint, this role pays about $130k versus about $185k for comparable roles.

Based on 239 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 164 open roles on FindRole.

Listed pay typically runs $126,000–$209,000 across 54 roles with salary data.

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View all roles at MongoDB

At a glance

TL;DR · Senior Customer Success Manager

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We are seeking a Customer Advisory professional based in Chicago for our hybrid work environment to join the MongoDB team at a senior level. This role involves tracking and reporting progress on key business outcomes, providing informed forecasts to leadership, and collaborating with presales teams to identify new opportunities for growth. The ideal candidate will have over four years of experience managing customer health and revenue realization specifically for Enterprise clients. Key skills include strong accountability, analytical thinking, and the ability to work in a fast-paced environment. Familiarity with CRM tools and data analytics is essential, as this role requires leveraging these technologies to maintain high levels of customer satisfaction and drive business growth within the MongoDB ecosystem.

Skills

MongoDB Python SQL Linux CI/CD Docker Kubernetes AWS Azure Git JIRA Confluence Scrum Agile

What you'll do

- Track progress and report against key business outcomes for senior leadership.
- Provide informed revenue forecasts to ensure business predictability.
- Collaborate with presales team to identify new opportunities for customer impact.
- Maintain accountability for the health and revenue realization of Enterprise customers.
- Work within a hybrid model based in Chicago, IL.

What we're looking for

4+ years of experience managing customer health and revenue for Enterprise customers.
Proven ability to track and report progress on key business outcomes.
Strong collaboration skills with presales teams to identify new opportunities.
Experience providing informed predictions to senior leadership for business predictability.
Based in Chicago, IL or willing to relocate for a hybrid work model.

Senior Customer Success Manager

MongoDB

4 days ago $87,000–$172,000

MongoDB Python Java Node.js Kubernetes Docker CI/CD AWS Azure Git Jira Postman Mongoose Aggregation Framework MongoDB Atlas MongoDB Compass

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