Senior Customer Success Manager

MongoDB

Quick summary

Work type: On-site
Location: —
Salary: $87,000–$172,000 / yr
Posted: 4 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $185k

This role $130k

$71k most similar roles pay here $236k

This role pays less than 92% of similar roles. Most pay $164,600–$205,100 — the shaded band above. At the midpoint, this role pays about $130k versus about $185k for comparable roles.

Based on 239 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 164 open roles on FindRole.

Listed pay typically runs $126,000–$209,000 across 54 roles with salary data.

Most-posted roles

View all roles at MongoDB

At a glance

TL;DR · Senior Customer Success Manager

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We are seeking a Senior Customer Success Manager to join our dynamic and growing team at MongoDB. This role involves working closely with customers to ensure they derive maximum value from our products by providing strategic guidance and support. Day-to-day responsibilities include conducting regular check-ins, identifying opportunities for product adoption, and collaborating with internal teams to address customer needs effectively. Ideal candidates should possess strong experience in customer success management, coupled with a deep understanding of MongoDB’s ecosystem and tools such as Atlas and Compass. Proficiency in SQL and NoSQL databases is essential, along with excellent communication skills and the ability to manage complex technical environments at scale.

Skills

MongoDB Python Java Node.js Kubernetes Docker CI/CD AWS Azure Git Jira Postman Mongoose Aggregation Framework MongoDB Atlas MongoDB Compass

What you'll do

Analyze customer requirements to provide technical guidance and solutions.
Design and implement database architectures using MongoDB technologies.
Optimize database performance and troubleshoot complex issues for clients.
Develop training materials and conduct workshops on MongoDB best practices.
Stay updated with the latest trends in NoSQL databases and cloud services.

What we're looking for

Minimum 5 years of experience in software development or related field.
Strong proficiency in at least one programming language (e.g., Java, Python).
Experience with database technologies, preferably MongoDB.
Excellent problem-solving and analytical skills.
Ability to work effectively in a team environment and collaborate cross-functionally.