Senior Customer Success Manager

MongoDB

Hybrid

Quick summary

Work type: Hybrid
Location: New York, NYTel Aviv, Israel
Posted: 13 days ago
Nearby: 99+ roles within 25 mi

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How this pay compares to similar roles

Similar $183k

$140k most similar roles pay here $229k

This listing doesn't post a salary. Most similar roles pay $155,000–$211,000.

Based on 239 similar postings.

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About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 287 open roles on FindRole.

Listed pay typically runs $126,500–$209,000 across 104 roles with salary data.

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At a glance

TL;DR · Senior Customer Success Manager

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The Customer Success Manager role at MongoDB is a senior position within the Customer Success team, requiring an individual who excels in a fast-paced and ambiguous environment. This role involves acting as a strategic advisor to customers by providing guidance on MongoDB best practices and technology strategies, while also overseeing technical success plans from committed ARR to active consumption. Key responsibilities include proactively identifying and mitigating technical risks for complex accounts, facilitating high-stakes issue resolution, and collecting customer feedback to inform internal teams. The ideal candidate has 7+ years of experience in Customer Success or Technical Account Management roles, with a strong background in database, cloud, and infrastructure technology. Fluency in Hebrew and English is required, along with the ability to work autonomously while collaborating closely with Sales, Professional Services, and Tech Services teams.

Skills

MongoDB AWS Azure Gainsight Salesforce.com CI/CD Hebrew English

What you'll do

Work as a strategic advisor to customers on MongoDB best practices and technology strategy.
Guide customers through the journey to accelerate their time-to-value from MongoDB.
Proactively identify and mitigate technical risks for complex accounts.
Facilitate resolution of high-stakes customer challenges and expand MongoDB usage.
Collect feedback and inform internal teams on how to improve product and go-to-market strategies.
Act as a link between customers and product engineering to develop new solutions.
Forecast expected churn and growth for senior leadership.

What we're looking for

7+ years experience in Customer Success or Technical Account Management for technical products.
Proven ability to manage customer health and revenue realization for large enterprise accounts.
Strong advocacy skills, acting as an extension of the customer team within MongoDB.
High level of autonomy with decision-making authority on customer escalations and issue resolution.
Entrepreneurial mindset to build new processes and practices for serving customers effectively.
Fluent in both Hebrew and English; excellent communication and collaboration skills.
Demonstrated commitment to continuous technical education, such as MongoDB DBA track certifications.

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