Manager, Customer Success

MongoDB

Hybrid

Quick summary

Work type: Hybrid
Location: Seoul, South Korea
Posted: 13 days ago
Nearby: 3 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $176k

$140k most similar roles pay here $211k

This listing doesn't post a salary. Most similar roles pay $146,750–$204,415.

Based on 238 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 287 open roles on FindRole.

Listed pay typically runs $126,500–$209,000 across 104 roles with salary data.

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At a glance

TL;DR · Manager, Customer Success

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MongoDB seeks a seasoned Customer Success Manager in Seoul to lead the growth of its CS program within one of its most dynamic phases. This role involves recruiting, mentoring, and developing high-touch and tech-touch teams to enhance customer satisfaction and drive product adoption. Key responsibilities include crafting retention and expansion initiatives, setting analytical metrics for team performance, and fostering collaboration across various internal departments. Ideal candidates have over 10 years in Customer Success or related roles, with a preference for hands-on experience with MongoDB or similar database technologies. The position demands expertise in hiring and managing teams, leveraging data-driven decision-making, and navigating complex technical environments. Candidates should also possess strong communication skills and the ability to work effectively across diverse cultural backgrounds within a fast-paced, adaptive organization.

Skills

MongoDB NoSQL Customer Success Account Management Team Leadership Data Driven Decision Making Enterprise Infrastructure Time Management Collaboration Communication Skills Hybrid Working Model

What you'll do

Recruit and mentor individuals to build a high-performing Customer Success team.
Define and lead analytical metrics to guide the CS team's direction and performance.
Craft and execute initiatives to increase customer retention, expansion, and satisfaction.
Develop programs to promote customer adoption of MongoDB products and services.
Build and maintain relationships across various MongoDB teams and offices.

What we're looking for

10+ years of experience in Customer Success or related roles with a focus on large enterprises
Proven leadership skills in managing and developing teams, including hiring and mentoring
Strong background in technical account management or enterprise architecture with MongoDB or similar technologies
Experience using data-driven approaches to guide decision-making processes for fast-growing teams
Excellent verbal and written communication skills for diverse audiences internally and externally
Ability to work effectively in a hybrid model with internal and external partners from various backgrounds
High adaptability and resilience in managing ambiguity and evolving organizational needs